This property is in high demand!
4 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Definitely good for family and holidays.



Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
4 travelers have booked today.
Based on 3,004 verified reviews
8.7
8.5
8.4
8.4
8.2
8.2
Nearest transportation options
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Satwa Bus Station 5 is within 1.36 km
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Trade Center Metro Bus Stop is within 1.95 km
Location rating score
There are 62 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 2 Km |
| Location rating | 8.2 |
| Nearest airport | Dubai International Airport (DXB) |
| Distance to airport | 9.2 km |
9.5
Exceptional
Landmark view
8.0
Excellent
Landmark view
9.2
Exceptional
Landmark view
9.2
Exceptional
Landmark view
Landmark view
Landmark view
8.9
Excellent
Landmark view
8.4
Excellent
Landmark view
9.2
Exceptional
Landmark view
Landmark view
Yes! Crowne Plaza Dubai Jumeirah By IHG features laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your holiday. Please contact the property for more information.
Crowne Plaza Dubai Jumeirah By IHG meet our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes equipped with sterilizing equipment, doctor/nurse on call, first aid kit, staff trained in safety protocol, temperature check for guests and staff, body thermometer, and free face masks for all rounded safety precautions and hygiene protocols.
While remaining at Crowne Plaza Dubai Jumeirah By IHG, take joy in your early morning or evening walk at nearby park which include AL HUDAIBA COMMUNITY PARK, Al Satwa Park 2, and Al Wasl Park.
Crowne Plaza Dubai Jumeirah By IHG's policy regarding children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Verified past guests that have stayed at Crowne Plaza Dubai Jumeirah By IHG had an average nightly stay of 2 nights at this property.
Crowne Plaza Dubai Jumeirah By IHG's most popular month where verified tourists have stayed the most is in June.
The average room rate for Crowne Plaza Dubai Jumeirah By IHG in the past month is 365.4 AED, compared to city's average of 1057.12 AED.
Crowne Plaza Dubai Jumeirah By IHG supports up to 5, with payment card options including Visa, MasterCard, Cash, and American Express.
Past guests that stayed at Crowne Plaza Dubai Jumeirah By IHG have given this property a rating of 8.651 for its exceptional cleanliness as the main highlight for their stay.
Past business travelers that have stayed at this property have given Crowne Plaza Dubai Jumeirah By IHG an average rating of 8.2. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Wake up to an incredible continental, a la carte, and buffet breakfast at Crowne Plaza Dubai Jumeirah By IHG. Guest visitors can enjoy breakfast offered with an additional charge of 45 AED for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.

Experience Luxury and Convenience at Crowne Plaza Dubai Jumeirah
Welcome to Crowne Plaza Dubai Jumeirah, a 4-star hotel located in the bustling city of Dubai, United Arab Emirates. With its prime location just 2 kilometers from the city center, this hotel offers the perfect blend of luxury, convenience, and accessibility.
Upon arrival, guests are greeted with warm hospitality and impeccable service. Check-in begins at 02:00 PM, allowing you to settle in and start your Dubai adventure without any delay. The hotel's check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning before bidding farewell to this exceptional property.
Traveling to and from the airport is a breeze, as Crowne Plaza Dubai Jumeirah is just 20 minutes away. Whether you're arriving or departing, you'll appreciate the hotel's proximity to the airport, ensuring a seamless journey.
With 252 well-appointed rooms, this hotel offers a range of accommodations to suit every traveler's needs. Each room is designed with comfort and style in mind, featuring modern amenities and elegant furnishings. Whether you're here for business or leisure, you'll find everything you need for a relaxing stay.
Families traveling with children will appreciate the hotel's child policy. Children between the ages of 6 to 12 can stay free of charge, making it an ideal choice for a family-friendly vacation. The hotel's welcoming atmosphere and thoughtful amenities ensure that both parents and children have a memorable and enjoyable experience.
Since its establishment in 2011, Crowne Plaza Dubai Jumeirah has been a beacon of luxury and sophistication in Dubai. With its exceptional service, convenient location, and array of amenities, this hotel is the perfect choice for travelers seeking a memorable stay in the vibrant city of Dubai.
Unwind and Indulge at Crowne Plaza Dubai Jumeirah's Luxurious Entertainment Facilities
At Crowne Plaza Dubai Jumeirah, you'll find a wide range of entertainment facilities that will leave you feeling pampered and rejuvenated. Indulge in a shopping spree at the onsite shops, where you can browse through a variety of high-end brands and unique souvenirs to take home. After a day of exploring the city, unwind with a refreshing drink at the bar, where you can enjoy a wide selection of cocktails and beverages in a relaxed atmosphere.
For those seeking ultimate relaxation, the hotel offers a salon and spa, where you can treat yourself to a luxurious massage or indulge in a rejuvenating spa treatment. Take a dip in the hot tub or unwind in the sauna and steam room, providing the perfect escape from the bustling city life. Additionally, the hotel features a gift and souvenir shop, allowing you to bring back a piece of Dubai's vibrant culture and heritage. With its array of entertainment facilities, Crowne Plaza Dubai Jumeirah ensures that your stay is not only comfortable but also filled with moments of pure bliss and indulgence.
Stay Active at Crowne Plaza Dubai Jumeirah's State-of-the-Art Sports Facilities
At Crowne Plaza Dubai Jumeirah, we understand the importance of staying active and maintaining a healthy lifestyle, even while traveling. That's why we offer an array of top-notch sports facilities that cater to all your fitness needs.
Dive into our indoor pool and enjoy a refreshing swim, no matter the weather outside. Whether you prefer a leisurely dip or an invigorating workout, our pool is the perfect place to unwind and rejuvenate.
For those who like to break a sweat, our fitness center is fully equipped with state-of-the-art machines and equipment. Whether you're a seasoned athlete or just starting your fitness journey, our 24-hour fitness center is open round the clock, allowing you to exercise at your own convenience. Plus, our dedicated and professional trainers are always on hand to offer guidance and support.
After an intense workout, head over to our poolside bar and treat yourself to a refreshing drink. With a wide selection of beverages and a relaxed atmosphere, it's the perfect spot to unwind and socialize with fellow guests.
Best of all, our fitness center is completely free for all guests, ensuring that you can stay active without any additional costs. So, whether you're a fitness enthusiast or simply looking to maintain your routine while on vacation, Crowne Plaza Dubai Jumeirah's sports facilities have got you covered.
Convenient Facilities at Crowne Plaza Dubai Jumeirah
At Crowne Plaza Dubai Jumeirah, guests can enjoy a wide range of convenience facilities that are designed to enhance their stay and cater to their every need. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring that hunger is never an issue. The hotel also offers laundry service and dry cleaning, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, Crowne Plaza Dubai Jumeirah provides safety deposit boxes, allowing guests to securely store their valuables and have peace of mind. The hotel's concierge is always on hand to assist with any requests or recommendations, ensuring that guests have a seamless and enjoyable experience. Wi-Fi is available in both public areas and all rooms, allowing guests to stay connected and browse the internet with ease.
Additionally, the hotel offers express check-in/check-out, luggage storage, and daily housekeeping services to ensure that guests have a hassle-free and comfortable stay. For those who smoke, there is a designated smoking area available. With these convenient facilities, Crowne Plaza Dubai Jumeirah aims to provide a memorable and stress-free experience for all its guests.
Convenient Transport Facilities at Crowne Plaza Dubai Jumeirah
Crowne Plaza Dubai Jumeirah offers a range of transport facilities to ensure a hassle-free stay for its guests. The hotel provides airport transfer services, allowing travelers to easily reach the property upon arrival. Additionally, guests can take advantage of the shuttle service, which offers convenient transportation to popular attractions and shopping destinations in the city.
For those who prefer to explore Dubai at their own pace, Crowne Plaza Dubai Jumeirah offers car hire services. Guests can rent a car directly from the hotel and enjoy the freedom to discover the city's iconic landmarks and hidden gems. Alternatively, the hotel also provides a taxi service, making it easy for guests to get around quickly and comfortably.
Furthermore, Crowne Plaza Dubai Jumeirah offers valet parking and a car park onsite, ensuring that guests have a secure place to park their vehicles. The hotel also provides self-parking options, with a car park free of charge for added convenience. Whether guests are traveling by car or relying on public transportation, the hotel's comprehensive transport facilities cater to all their needs.
Luxurious Room Facilities at Crowne Plaza Dubai Jumeirah
Indulge in the ultimate comfort and convenience at Crowne Plaza Dubai Jumeirah, where every guest room is thoughtfully designed to provide a luxurious and memorable stay. Each room is equipped with modern amenities to ensure your utmost satisfaction.
Step into your air-conditioned sanctuary and unwind in style. Feel the soft touch of plush bathrobes as you prepare for a day of exploring the vibrant city of Dubai. Stay updated with the latest news by browsing through the complimentary daily newspaper provided in your room.
For your entertainment needs, enjoy a wide selection of in-house movies on the satellite/cable TV. Get ready for a night out with ease using the hair dryer provided in the room. Quench your thirst with refreshments from the well-stocked mini bar and keep your snacks cool in the refrigerator.
Experience a truly luxurious stay at Crowne Plaza Dubai Jumeirah, where every detail has been carefully considered to enhance your comfort and convenience. Whether you're visiting for business or leisure, these exceptional room facilities will ensure a memorable stay.
Indulge in Exquisite Dining at Crowne Plaza Dubai Jumeirah
At Crowne Plaza Dubai Jumeirah, guests are treated to a delightful array of dining options that cater to all tastes and preferences. From the convenience of 24-hour room service to the bustling atmosphere of the coffee shop, there is something for everyone to enjoy.
Start your day off right with a delicious breakfast at the hotel's breakfast buffet. Indulge in a wide selection of continental dishes, freshly baked pastries, and aromatic coffee to energize your morning. For those seeking a taste of local flavors, the hotel also offers a halal restaurant where you can savor authentic Arabic cuisine prepared with the finest ingredients.
When it comes to dining, the hotel's restaurant is a must-visit. Treat your taste buds to a culinary journey with a diverse menu featuring international dishes crafted by skilled chefs. Whether you're in the mood for a hearty steak, fresh seafood, or vegetarian delights, the restaurant has something to satisfy every craving.
With its exceptional dining facilities, Crowne Plaza Dubai Jumeirah ensures that guests have a memorable and satisfying culinary experience throughout their stay. From the comfort of your room to the vibrant ambiance of the hotel's restaurants, every meal is a delightful affair.
Luxurious and Comfortable Rooms at Crowne Plaza Dubai Jumeirah
Experience the epitome of luxury and comfort at Crowne Plaza Dubai Jumeirah with its wide range of room offerings. From the spacious and elegant 1 King 1 Bedroom Suite to the stylish and contemporary 1 King Junior Suite, there is a room to suit every traveler's needs.
Indulge in the lavishness of the 1 King 1 Bedroom Suite, featuring a king-size bed and a separate bedroom for added privacy. For those who prefer a smoking room, the 1 King Bed 1 Bedroom Suite Smoking offers the same level of comfort and sophistication.
Booking your stay at Crowne Plaza Dubai Jumeirah through Agoda ensures that you get the best prices available. With Agoda's easy and hassle-free booking process, you can secure your dream room at this luxurious hotel with just a few clicks. So why wait? Book now and enjoy a truly unforgettable stay at Crowne Plaza Dubai Jumeirah.
Discover the Vibrant Neighborhood of Bur Dubai
Located in the heart of Dubai, the Crowne Plaza Dubai Jumeirah offers easy access to the vibrant neighborhood of Bur Dubai. Bursting with history, culture, and a lively atmosphere, Bur Dubai is a must-visit destination for travelers seeking an authentic Dubai experience.
Step outside the hotel, and you'll find yourself immersed in a world of traditional Arabian charm. Explore the bustling streets filled with colorful souks, where you can haggle for spices, textiles, and unique handicrafts. Discover the mesmerizing Dubai Museum, housed in the historic Al Fahidi Fort, and gain insights into the city's rich heritage.
Bur Dubai is also home to some of Dubai's most iconic landmarks. Take a stroll along the picturesque Dubai Creek, where you can admire the traditional dhows sailing by and soak in the stunning views of the city's skyline. Don't miss the chance to visit the awe-inspiring Jumeirah Mosque, one of the few mosques in Dubai that welcomes non-Muslim visitors.
After a day of exploring, indulge in the vibrant culinary scene of Bur Dubai. From traditional Arabic dishes to international cuisines, there's something to satisfy every palate. Enjoy a delicious meal at one of the many local restaurants, or experience the lively atmosphere of a shisha lounge.
Whether you're seeking cultural immersion, shopping opportunities, or simply want to soak in the vibrant atmosphere of Dubai, Bur Dubai has it all. Stay at the Crowne Plaza Dubai Jumeirah and experience the best of this enchanting neighborhood.
Convenient Transportation from Dubai Airports to Crowne Plaza Dubai Jumeirah
Located in the vibrant neighborhood of Bur Dubai, Crowne Plaza Dubai Jumeirah offers a luxurious and convenient stay for travelers visiting Dubai, United Arab Emirates. Getting to the hotel from the nearby airports is a breeze, thanks to the city's well-connected transportation system.
If you are arriving at Dubai International Airport (DXB), the most common option to reach Crowne Plaza Dubai Jumeirah is by taxi. Taxis are readily available at the airport and offer a comfortable and hassle-free journey. The hotel is approximately a 15-minute drive from the airport, depending on the traffic. Alternatively, you can also book a private airport transfer in advance for a more personalized experience.
For those arriving at Al Maktoum International Airport (DWC), located further away from the city center, the most convenient way to reach Crowne Plaza Dubai Jumeirah is by pre-arranged airport transfer or taxi. The journey from DWC to the hotel takes around 45 minutes, depending on the traffic conditions.
Once you arrive at Crowne Plaza Dubai Jumeirah, you will be greeted with elegant interiors, impeccable service, and a range of amenities to ensure a comfortable stay. The hotel boasts spacious rooms with modern decor, multiple dining options serving delicious international cuisine, a rooftop pool offering stunning views of the city, and a fully equipped fitness center. With its central location, guests can easily explore popular attractions such as Dubai Mall, Burj Khalifa, and Jumeirah Beach. Whether you are visiting Dubai for business or leisure, Crowne Plaza Dubai Jumeirah is the perfect choice for an unforgettable stay.
Discover the Rich Heritage and Exciting Attractions near Crowne Plaza Dubai Jumeirah
Nestled in the heart of Dubai, Crowne Plaza Dubai Jumeirah offers easy access to a plethora of captivating landmarks and attractions. Immerse yourself in the rich heritage of the city by visiting the nearby Dubai Creek, Dubai Museum & Al Fahidi Fort, and Bastakia Quarter.
Dubai Creek is a historic waterway that showcases the city's traditional trading culture. Take a leisurely stroll along the picturesque waterfront, or hop on an abra, a traditional wooden boat, for a scenic ride. Just a stone's throw away from the creek, you'll find the Dubai Museum & Al Fahidi Fort, a must-visit for history enthusiasts. Step back in time as you explore the exhibits that provide a glimpse into Dubai's past.
For a unique perspective of the city, head to the Dubai Frame, an architectural marvel that offers stunning panoramic views of both old and new Dubai. Get up close and personal with adorable dolphins at the Dubai Dolphinarium, or immerse yourself in the vibrant atmosphere of Meena Bazaar, a bustling market where you can shop for everything from textiles to spices.
If you're in the mood for some outdoor entertainment, make sure to visit the Dubai Garden Glow, a mesmerizing light and art show that will leave you spellbound. For those seeking cultural experiences, the Consulate General of Syria and German Limbtech Orthopaedic are also within close proximity to the hotel.
With its prime location and proximity to these iconic landmarks and attractions, Crowne Plaza Dubai Jumeirah is the perfect base for exploring the rich heritage and vibrant attractions that Dubai has to offer.
Convenient Public Transport Stations near Crowne Plaza Dubai Jumeirah
Located in the heart of Dubai, Crowne Plaza Dubai Jumeirah offers easy access to several public transport stations, making it an ideal choice for travelers looking to explore the city. Just a short distance away, guests will find ADCB Metro Station, Al Jafiliya Metro Station, Dubai Healthcare City Metro Station, ADCB, Oud Metha Metro Station, Al Ghubaiba Bus Station, Burjuman Metro Station, Al Fahidi Metro Station, and Al Ghubaiba Metro Station.
These well-connected transport hubs provide guests with convenient options for getting around Dubai. The metro stations offer a quick and efficient way to explore the city, with frequent trains and connections to major attractions, shopping malls, and business districts. The Al Ghubaiba Bus Station is a hub for local buses, providing an affordable and accessible mode of transportation to various parts of the city.
Whether you're planning to visit iconic landmarks like the Burj Khalifa or indulge in retail therapy at the Dubai Mall, the surrounding public transport stations near Crowne Plaza Dubai Jumeirah ensure that you can easily navigate Dubai's vibrant cityscape.
A Culinary Journey in the Heart of Dubai
Embark on a culinary adventure during your stay at Crowne Plaza Dubai Jumeirah, as you discover a plethora of dining options right at your doorstep. Just a stone's throw away, you'll find Arabian Tea House Restaurant & Cafe - Al Fahidi, a charming eatery known for its traditional Emirati cuisine and cozy ambiance. For a taste of authentic kebabs, head to Al Ustadı Special Kebab, a local favorite that has been serving mouthwatering grilled meat dishes for over four decades. Craving some delectable Mandi? Look no further than ZAM ZAM MANDI RESTAURANT (Al Karama), where you can savor the flavors of Yemeni cuisine. If you're in the mood for a global culinary experience, Sthan - Food Beyond Borders is the place to be, offering a fusion of Indian and international flavors. Indulge in a sumptuous meal without breaking the bank at LIZ restaurant - Why pay more, a budget-friendly option that doesn't compromise on taste. For those late-night cravings, Des Pardes Restaurant - 24 Hours is open around the clock, serving a variety of dishes to satisfy any palate. Vegetarian diners will delight in the flavors of South Indian cuisine at Shri Krishna Bhavan Vegetarian Restaurant, while B&B Cafe and Restaurant offers a cozy setting for enjoying a cup of coffee and a light bite. Finally, Chiff Chaff and New Mashad are also nearby, providing even more options for an unforgettable dining experience. With such a diverse range of restaurants just moments away, you'll never run out of culinary delights to explore during your stay at Crowne Plaza Dubai Jumeirah.
Shop till you drop at Dubai's premier shopping landmarks
Located in the heart of Dubai, Crowne Plaza Dubai Jumeirah offers easy access to a plethora of shopping landmarks. Just a stone's throw away, you'll find Al Attar Shopping Mall, Al Khazna Centre, and Al Ain Center Computer Plaza, where you can indulge in a retail therapy session like no other. For fashion-forward individuals, Tape à l’Oeil is a must-visit, offering trendy and stylish clothing for all ages. Art enthusiasts will appreciate a visit to Al Abbar Art Gallery, showcasing a diverse collection of contemporary artworks. With Al Attar Shopping Centre, Al-Ain Shopping Centre, Al Rais Shopping Centre, and Dune Centre also within close proximity, you'll have endless options to satisfy your shopping cravings. Whether you're looking for high-end designer brands, local boutiques, or electronic gadgets, the surrounding shopping landmarks near Crowne Plaza Dubai Jumeirah have got you covered.
Affordable Luxury at Crowne Plaza Dubai Jumeirah
Experience the perfect blend of luxury and affordability at Crowne Plaza Dubai Jumeirah. With an average price of just $150 per night, our hotel offers exceptional value for money compared to the average price of a hotel room in Dubai, which is $165.
At Crowne Plaza Dubai Jumeirah, we believe that everyone deserves to experience the best that Dubai has to offer without breaking the bank. Our competitively priced rooms provide all the comforts and amenities you need for a memorable stay, without compromising on quality. From spacious and well-appointed rooms to world-class facilities and impeccable service, we ensure that every guest feels like royalty without the hefty price tag.
Whether you are visiting Dubai for business or leisure, our affordable luxury accommodation allows you to enjoy the city's vibrant energy and iconic attractions without draining your wallet. Book your stay at Crowne Plaza Dubai Jumeirah today and discover the perfect balance between price and excellence.
Outstanding Service and Friendly Staff
Crowne Plaza Dubai Jumeirah has received numerous positive customer reviews, highlighting the outstanding service and friendly staff. Guests have praised the professionalism and kindness of the hotel staff, specifically mentioning names like Kamrul Hasan, Yassin, and Lika. The rooms are described as clean and spacious, providing a comfortable stay. The hotel's breakfast is also highly regarded, offering a good variety of options. Visitors have expressed their intention to return to this lovely hotel, thanks to the quality of services, excellent behavior, and the outstanding facilities provided for the money paid. With its polite and helpful staff, Crowne Plaza Dubai Jumeirah ensures a memorable and enjoyable stay for its guests.
An Exceptional Stay at Crowne Plaza Dubai Jumeirah
With a remarkable overall rating of 8.3, Crowne Plaza Dubai Jumeirah has consistently impressed its guests with its exceptional service and outstanding facilities. The hotel's dedication to providing excellent value for money is reflected in its impressive rating of 8.3 for value. Guests have praised the hotel for its luxurious amenities and top-notch facilities, earning it a remarkable rating of 8.1.
When it comes to cleanliness, Crowne Plaza Dubai Jumeirah leaves no stone unturned. With an impressive rating of 8.7, guests can expect immaculate rooms and public areas that are meticulously maintained. The hotel's commitment to maintaining a high standard of cleanliness ensures a comfortable and enjoyable stay for all guests.
Not only does Crowne Plaza Dubai Jumeirah excel in its facilities and cleanliness, but it also receives high praise for its staff performance. With a rating of 8.4, the hotel's dedicated and friendly staff go above and beyond to ensure that guests' needs are met with utmost care and professionalism. From the moment of arrival to the time of departure, guests can expect a warm welcome and personalized service that exceeds their expectations.
Located in the heart of Dubai, Crowne Plaza Dubai Jumeirah provides guests with easy access to the city's vibrant attractions. With a rating of 8.1 for location, guests can explore the nearby shopping malls, iconic landmarks, and entertainment venues with great convenience. Furthermore, the hotel's comfortable rooms, with a rating of 8.5 for comfort, offer a peaceful sanctuary where guests can unwind after a day of exploring the city.
Overall, Crowne Plaza Dubai Jumeirah's positive customer ratings for its outstanding value, exceptional facilities, pristine cleanliness, attentive staff, convenient location, and comfortable accommodations make it an excellent choice for travelers seeking a memorable stay in Dubai.
Excellent8.2
Facilities
Excellent8.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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Location
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Value for money
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Breakfast
The property offers incredible value with its prime location and immaculate cleanliness, making every moment enjoyable. The staff are attentive and friendly, enhancing the overall experience. Facilities are top-notch, including spacious rooms that provide a great view and ensure a restful sleep. Housekeeping is efficient, keeping everything in perfect order. This stay truly exceeded expectations in every aspect.
The hotel provided a peaceful and clean environment, with friendly staff and decent amenities. While check-in was smooth, some delays in service and lack of attention to detail affected the experience slightly. The room was well-kept and the location convenient. With a few service improvements, this could easily become a top-rated stay. Overall, I enjoyed my time and would consider returning.
It was a good stay quiet room as requested.But the amenities were not enough.No soap ,less towels,no bathrobes were provided.The bed was very comfortable,Complementary coffee was upto standard.
My experience at Crowne Plaza Jumeirah was nothing short of frustrating and disappointing. I checked into the hotel only to be hit with a strong, unpleasant odor in the room. I immediately reported this to the front desk and was told to wait for someone to come inspect it. After waiting 5 minutes without any assistance, and already feeling exhausted. I went back to the reception myself, hoping for a swift solution. I was then informed that the only available alternatives were either a smoking room or a twin bed, neither of which matched my original booking for a non-smoking room with a king bed. I asked again if there were any other non-smoking king options, and was met with a flat "no." At that point, I had no choice but to leave the hotel, as I refuse to rest uncomfortably in a place I paid for in full. I emailed the reservations team requesting a refund, given that the property failed to provide what was clearly advertised. I even attached screenshots showing that the booking channel specifically stated non-smoking + king bed. Despite this, the front office manager showed no empathy, no interest in reviewing the evidence, and was adamant in denying the refund. Let me be clear: this isn’t about the money. It’s about the complete lack of accountability, understanding, and basic customer service. This kind of treatment makes it abundantly clear why guests don't return. I sincerely hope senior management takes this incident seriously and trains the front desk and management staff on how to handle guest concerns with logic, fairness, and empathy. This was a major letdown coming from a supposedly reputable brand. I expected better and so should anyone booking here.
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
“Amazing Stay”
i check different platform this hotel cost 500+ then i see in agoda cost only 295 + tourism fee of 20 check all platforms to se the best rates,. the receptionist so accommodating i forgot hre name there are 3 in the recemtion and they smiling i boo last sept 27 around 6-7:30 pm forgot to management they all good promise not because they are filipino coz they professional on wht they do it already late but still keep smiling that good vibes in your property.. i did not try the breakfast i order outside next time. ill try room and facilities are good so clean i notice that they don't have sleepers at rooms i think they don't have because the they have the toothbrush etc but sleeper not there i open all the cabinet and drawer nothing... AC is lock in certain temperature i cannot lower it to make so cold.. i bring my own blanket so my sleep so peacefully, but i wake up in the middle of the night sweeting,, i like the room so cold and ill be wrap in my own blanket top with bed blanket.. as i check the thermostat it mentioned lock i think in 22 deg.. never try also the swimming pool if they have.. anyways so over all i have great time.. ill be back... i ben in this hotel long time when it name ramada hotel jumeirah,,