Hampton Inn Manhattan/Times Square South

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

337 West 39th Street, Times Square, New York (NY), United States, 10018

Highlights

Location

It was a fews walks away down to the center of times square.
{0} meters

Is very good location and nearby transport is convinient
Top Value

A good budget stay !
Great Breakfast

Very good hot breakfast
Sparkling clean

The cleanliness of the hotel was perfect as well.

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Fitness center

Pets allowed

Breakfast

Room service

Laundry

About us

Discover the vibrant heart of New York City at the Hampton Inn Manhattan/Times Square South, where two travelers can immerse themselves in the iconic atmosphere of Times Square. Enjoy convenient access to renowned landmarks like Grand Central Terminal and Macy's Herald Square, both just a short stroll away. This budget-friendly hotel features comfy rooms equipped with in-room safes, refrigerators, refreshing showers, and luxurious toiletries. Take advantage of exclusive 24-hour room service and a state-of-the-art fitness center for ultimate convenience and relaxation. Experience the lively street performances and diverse dining options right at your doorstep for an unforgettable stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in New York (NY) are being booked every minute!
Location 8.6
Room comfort and quality 8.5
Cleanliness 7.9
Service 7.9

Based on 1,969 verified reviews

Location

8.6

Room comfort and qua...

8.5

Cleanliness

7.9

Service

7.9

Value for money

7.5

Facilities

6.9

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Nearest transportation options

42nd St Port Authority Bus Terminal Subway Station is within 0.26 km

34th Street-Penn Subway Station is within 0.42 km

See map

8.6Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 214 places in walking distance!

Parking
Available
Walkable places
Shopping Girlfriend NYC
30 m
Blatt Billiards
120 m
New York Times Tower
150 m
Mood Fabrics
190 m
Hell’s Kitchen Flea Market
190 m
Popular landmarks
Times Square
610 m
Broadway
610 m
Empire State Building
990 m
Top of the Rock
1.1 km
Grand Central Terminal
1.3 km
Closest landmarks
Consulate General of Guyana
120 m
The New York Times Building
210 m
New York Sports Club
230 m
Lyric
240 m
Shop Gotham NYC Shopping Tours
250 m

Good to know

Value for money7.5
Location rating8.6
Nearest airportLaGuardia Airport (LGA)
Distance to airport10.2 km

Select your room

1/10

2 doubles w/sofa suite access/roll in shwr ns

45 m²/484 ft²
Max 4 adults
2 double beds
Fits groups
1/9

1 KING BED WITH FRIDGE NONSMOKING

25 m²/269 ft²
Max 2 adults
1 king bed
1/9

1 King Suite Access/Roll In Shower Nonsmoking

45 m²/484 ft²
Max 4 adults
1 king bed
1/9

2 DOUBLE BEDS WITH FRIDGE NONSMOKING

25 m²/269 ft²
Max 4 adults
2 double beds
Preferred by Couples
1/8

1 KING FULL ACCESS/ROLL IN SHOWER NONSMOKING

25 m²/269 ft²
Max 2 adults
1 king bed

8.8

Excellent

Room comfort and quality
1/8

1 queen accessible roll in shower nonsmoking

25 m²/269 ft²
Max 2 adults
1 queen bed
1/8

2 Doubles High Floor With Fridge Nonsmoking

23 m²/248 ft²
Max 4 adults
2 double beds
1/8

1 KING BED HIGH FLOOR W/ FRIDGE NONSMOKING

23 m²/248 ft²
Max 2 adults
1 king bed

10.0

Exceptional

Room comfort and quality
1/1

Double Room

20 m²/215 ft²
Max 3 adults
1 double bed
1/1

King Room High Floor

23 m²/248 ft²
Max 3 adults
1 king bed

Frequently asked questions

Yes! Hampton Inn Manhattan/Times Square South features fitness center that is fittingly located on site, catering to your active needs to stay in top condition while on holiday vacation. For more details, please contact the property for more information.

Hampton Inn Manhattan/Times Square South permits cats onto this property. Additionally, pet-sitting services are available at this property. Please contact the property for more information, or log into your Agoda account and navigate to the property page to send a message directly to the property owner in the chatbox.

Hampton Inn Manhattan/Times Square South's additional pet policy indicates that the number of pets allowed per room is 2. Please contact the property for more information about pet policy.

Verified couple travelers that have stayed at this property have given Hampton Inn Manhattan/Times Square South an average rating of 7.7. You can look up on more specific customer ratings, and responses by filtering for a specific type of verified guest travelers down in the review section.

Past families with older children that have stayed at this property have given Hampton Inn Manhattan/Times Square South an average rating of 7.9. You can search for more in depth customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Verified local visitors that have stayed at this property have given Hampton Inn Manhattan/Times Square South an average rating of 7.3. You can look up on more descriptive customer evaluations, and responses for this property down in the review section.

More about Hampton Inn Manhattan/Times Square South

More about Hampton Inn Manhattan/Times Square South

Experience Modern Comfort at Hampton Inn Manhattan/Times Square South

Nestled in the heart of New York City, the Hampton Inn Manhattan/Times Square South offers a perfect blend of convenience and comfort. Built in 2009 and last renovated the same year, this contemporary hotel provides guests with a fresh and inviting atmosphere just steps away from iconic attractions, theaters, and vibrant city life. Check-in begins at 3:00 PM, allowing you to settle in and start exploring the city that never sleeps, while check-out is flexible until 12:00 PM, giving you a relaxed departure experience. Designed to cater to modern travelers, the hotel welcomes families and pet owners alike. Children between the ages of 1 and 17 can stay free of charge, making it an ideal choice for family adventures. Additionally, up to two pets are allowed per room, ensuring your furry friends can join you on your trip. Whether you're visiting for business or leisure, Hampton Inn Manhattan/Times Square South promises a comfortable stay in the bustling heart of Manhattan.

Unique Shopping Experience at Hampton Inn Manhattan/Times Square South

Guests staying at Hampton Inn Manhattan/Times Square South can enjoy a delightful shopping experience right within the hotel premises. The on-site gift and souvenir shop offers a curated selection of unique keepsakes, local crafts, and travel essentials, making it convenient for visitors to find perfect mementos of their New York City adventure. Whether you're looking for a special gift or a memorable souvenir, this shop provides a charming and accessible entertainment option during your stay.

Stay Active at Our State-of-the-Art Fitness Center

At Hampton Inn Manhattan/Times Square South, we understand the importance of staying active even while traveling. Our modern fitness center is equipped with a range of top-quality exercise equipment designed to help you maintain your workout routine. Whether you're lifting weights, doing cardio, or stretching, you'll find everything you need in a clean, comfortable environment that’s open for your convenience. The fitness center offers a motivating space to energize your day or unwind after a busy day exploring the vibrant streets of New York City.

Exceptional Convenience Facilities at Hampton Inn Manhattan/Times Square South

Experience seamless comfort and connectivity during your stay at Hampton Inn Manhattan/Times Square South, where a range of convenience facilities are thoughtfully provided to enhance your visit. Take advantage of the complimentary Wi-Fi available in all rooms and public areas, ensuring you stay connected whether you're working, browsing, or sharing your adventures in real-time. For added ease, the hotel offers daily housekeeping services, keeping your space fresh and inviting throughout your stay. Additionally, guests can enjoy the convenience of on-site laundry services, allowing for quick and easy wardrobe refreshes without leaving the hotel. The attentive concierge service is always available to assist with your needs, from restaurant reservations to local guidance, helping you make the most of your time in vibrant New York City. These amenities combine to create a comfortable, convenient, and hassle-free experience for every guest.

Convenient Valet Parking for a Stress-Free Stay

Hampton Inn Manhattan/Times Square South offers guests the convenience of valet parking, making it easy to explore the vibrant streets of New York City without the hassle of finding parking on your own. Whether you're arriving by car or planning to rent one during your stay, the valet service provides a seamless and secure solution, allowing you to focus on enjoying your trip. This premium facility ensures that your vehicle is well cared for, giving you peace of mind as you immerse yourself in the energy of Manhattan.

Comfort and Convenience in Every Room at Hampton Inn Manhattan/Times Square South

Experience a relaxing stay with well-appointed rooms featuring modern amenities designed for your comfort. Stay cool and refreshed with efficient air conditioning, while enjoying the convenience of a refrigerator for your snacks and beverages. Start your mornings with a freshly brewed cup of coffee or tea from the in-room coffee/tea maker, and unwind in the evening with in-house movies on the television, complemented by a wide selection of satellite and cable channels. For your convenience, each room also includes a hair dryer and a daily newspaper to keep you informed and comfortable throughout your stay. Whether you're here for business or leisure, these thoughtful facilities ensure a pleasant and effortless experience in the heart of New York City.

Comfort and Convenience with Daily Housekeeping

At Hampton Inn Manhattan/Times Square South, guests can enjoy a seamless and comfortable stay with our attentive daily housekeeping service. Our dedicated staff ensures that your room remains fresh, clean, and inviting throughout your visit, allowing you to relax and focus on exploring the vibrant city around you. Whether you're returning after a busy day of sightseeing or preparing for a night out, you can count on our housekeeping team to maintain a pristine environment tailored to your needs.

Explore Comfortable and Convenient Room Options at Hampton Inn Manhattan/Times Square South

Discover a variety of thoughtfully designed rooms at Hampton Inn Manhattan/Times Square South, each tailored to meet different preferences and needs. From the cozy 25-square-meter rooms featuring a plush King Bed to the spacious 45-square-meter suites with access to roll-in showers, guests can enjoy a perfect blend of comfort and functionality. Whether you’re traveling solo, as a couple, or with family, options like the 2 Double Beds with Fridge or the 2 Double Beds with Sofa Suite provide ample space and flexibility for a memorable stay. Booking your room through Agoda ensures you receive the best prices available, along with a seamless and hassle-free booking experience. With easy-to-navigate options and exclusive deals, Agoda makes planning your trip to New York City simple and stress-free. Secure your ideal room today and enjoy the convenience of top-tier accommodations at unbeatable prices.

Experience the Vibrancy of Times Square in New York City

Welcome to the heart of the Big Apple, where the lights are always bright and the energy is contagious. Times Square, located in the bustling city of New York, is a world-famous destination that never fails to captivate visitors from around the globe. With its iconic billboards, bustling crowds, and vibrant atmosphere, Times Square is a true sensory overload that must be experienced to be believed. As you step into Times Square, you'll be greeted by a dazzling display of lights and colors that stretch as far as the eye can see. The towering billboards and neon signs create a mesmerizing spectacle that is unlike anything you've ever witnessed. Take a stroll along the pedestrian-friendly streets and immerse yourself in the lively ambiance of this iconic landmark. From street performers to costumed characters, there's always something happening in Times Square. In addition to its visual spectacle, Times Square is also a hub of entertainment and culture. Catch a Broadway show at one of the many world-class theaters that line the streets, or indulge in some retail therapy at the countless shops and boutiques. Food lovers will also be in for a treat, as Times Square is home to a wide range of dining options, from upscale restaurants to casual eateries serving up delicious cuisine from around the world. Whether you're a first-time visitor or a seasoned traveler, Times Square is a must-see destination that will leave you in awe.

Easy Transportation from Nearby Airports to Hampton Inn Manhattan/Times Square South

Getting to the Hampton Inn Manhattan/Times Square South from the nearby airports is a seamless journey, offering travelers convenience and comfort. If you're arriving at John F. Kennedy International Airport (JFK), the most straightforward option is to take a taxi or rideshare service directly to the hotel, which takes approximately 45-60 minutes depending on traffic. For a more budget-friendly choice, you can hop on the AirTrain JFK to Jamaica Station, then transfer to the NYC Subway’s E or A lines heading towards Manhattan. Disembark at 34th Street-Penn Station or 28th Street, both within walking distance or a short cab ride to the hotel. Alternatively, the NYC Airporter bus service provides direct routes from JFK to Manhattan, with stops near Times Square, making your transfer quick and hassle-free.

Vibrant Landmarks and Attractions Near Hampton Inn Manhattan/Times Square South

Located in the heart of Manhattan, the Hampton Inn Manhattan/Times Square South offers guests easy access to some of New York City's most iconic attractions. Just a short walk away is Times Square, renowned for its dazzling billboards, bustling atmosphere, and vibrant nightlife. Visitors can immerse themselves in the electrifying energy of Broadway, where world-class theaters host spectacular musicals and plays, making it a must-visit destination for entertainment lovers. Nearby, the Rockefeller Center provides a stunning backdrop for sightseeing and seasonal festivities, including the famous Rockefeller Center Christmas Tree Lighting. Guests can also explore Bryant Park, a lush green oasis nestled amidst the city's skyscrapers, perfect for relaxing or enjoying seasonal events. For a touch of cultural entertainment, Radio City Music Hall is renowned for its spectacular performances, including the annual Christmas Spectacular starring the Radio City Rockettes. Additionally, attractions like Madame Tussauds New York and Gulliver's Gate offer engaging experiences for visitors of all ages, ensuring a memorable stay in the city that never sleeps.

Convenient Public Transport Options Near Hampton Inn Manhattan/Times Square South

Hampton Inn Manhattan/Times Square South is perfectly situated for travelers seeking easy access to New York City's vibrant attractions through an extensive network of public transportation. Just a short walk away, the 42nd Street/5th Avenue-Bryant Park Subway Station offers convenient subway connections to various parts of the city, making it simple to explore both Midtown Manhattan and beyond. Nearby, the 42nd St Port Authority Bus Terminal Subway Station provides additional transit options for those traveling by bus or seeking quick subway routes. For visitors eager to reach iconic landmarks like Rockefeller Center or Times Square, the 47th-50th Streets-Rockefeller Center Subway Station and the Times Square-42nd Street Subway Station are within easy reach. These stations serve multiple subway lines, ensuring seamless travel across the city. Additionally, the 49th Street and 50th Street Subway Stations, along with the 5th Avenue Station, further enhance accessibility, making Hampton Inn Manhattan/Times Square South the ideal starting point for your New York City adventures.

Shopping Landmarks Near Hampton Inn Manhattan/Times Square South

Discover a vibrant shopping scene just moments from Hampton Inn Manhattan/Times Square South. Fashion enthusiasts can indulge in the latest styles at Banana Republic and H&M, while those looking for unique finds can explore the Hell’s Kitchen Flea Market. For book lovers, the iconic Drama Book Shop and Gotham Book Mart offer a treasure trove of literary delights. Fans of luxury footwear will appreciate the chance to browse Jimmy Choo, renowned for its high-end shoes. Additionally, shoppers seeking exclusive deals can visit Clothingline/SSS Sample Sales, and for thoughtful gifts or home accents, Delphinium Cards & Gifts and Delphinium Home provide a variety of charming options. Movie buffs can catch the latest blockbusters at AMC Empire 25, conveniently located nearby.

Affordable Luxury: Comparing Hampton Inn Manhattan/Times Square South to New York City's Average Hotel Prices

The Hampton Inn Manhattan/Times Square South offers an inviting and comfortable stay with room prices typically ranging from $451 to $500 per night. This pricing places it right in line with the average hotel room cost across New York City, which also hovers between $451 and $500. This means guests can expect consistent value whether they choose this hotel or explore other options within the city, making it a competitive choice for travelers seeking quality accommodations without overspending. Despite being situated in the bustling heart of Manhattan, the Hampton Inn manages to deliver a balance of affordability and convenience, aligning perfectly with the city's overall hotel pricing landscape. Visitors can enjoy the vibrant energy of Times Square and nearby attractions while knowing that their lodging costs are comparable to the city's average, ensuring a memorable stay that doesn't break the bank.

Exceptional Service and Prime Location Make for a Memorable Stay

Guests consistently praise Hampton Inn Manhattan/Times Square South for its friendly and accommodating staff, who go above and beyond to ensure a pleasant experience. Visitors appreciate the helpfulness of the front desk team and the welcoming atmosphere created by the staff’s warm hospitality. The hotel’s prime location in the heart of Times Square offers guests easy access to the vibrant city, making it an ideal choice for exploring New York City. The rooms receive high marks for their cleanliness, spaciousness, and thoughtful amenities, providing a comfortable retreat after a day of sightseeing. Guests also rave about the complimentary offerings, including a delicious breakfast and 24/7 coffee, which add extra convenience and value to their stay. Overall, Hampton Inn Manhattan/Times Square South delivers a memorable experience characterized by excellent service, a fantastic location, and well-appointed accommodations.

Exceptional Customer Satisfaction at Hampton Inn Manhattan/Times Square South

Guests consistently praise the Hampton Inn Manhattan/Times Square South for its outstanding location, offering easy access to the vibrant heart of New York City. The hotel’s prime positioning allows visitors to explore iconic attractions with convenience, making it a highly desirable choice for travelers seeking both excitement and comfort. Additionally, guests commend the hotel’s cleanliness and welcoming staff, which contribute significantly to a pleasant and hassle-free stay. The hotel’s value is highly appreciated by guests, who feel they receive excellent service and amenities at a reasonable price. Comfort is another highlight, with visitors enjoying well-maintained rooms and a cozy atmosphere that enhances their overall experience. Overall, the positive feedback reflects a strong reputation for quality service, cleanliness, and an unbeatable location, making Hampton Inn Manhattan/Times Square South a top choice for travelers visiting New York City.

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Amenities and facilities

Good6.9

Facilities

Most talked about facilities

Languages spoken
  • English
  • French
  • Spanish
Accessibility
  • Elevator
  • Facilities for disabled guests
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Gym/fitness
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [free]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
  • Xerox/fax in business center
Access
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Pet-sitting services
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [on-site]
  • Valet parking
Available in all rooms
  • Alarm clock
  • Complimentary tea
  • Daily newspaper
  • Free bottled water unavailable
  • Hair dryer
  • Ironing facilities
  • LAN Internet in room [free]
  • Radio
  • Telephone
  • TV [flat screen]

Food and dining

Breakfast options
  • Continental
Restaurants on site
Restaurant
  • Menu: A-la-carte

Location

337 West 39th Street, Times Square, New York (NY), United States, 10018

Excellent8.6

Location

Airports
  • LaGuardia Airport (LGA)
    10.2 km 27 min drive
  • Teterboro Airport (TEB)
    12.6 km 23 min drive
Public transportation
  • 42nd St Port Authority Bus Terminal Subway Station
    260 m 4 min walk
  • 34th Street-Penn Subway Station
    420 m 6 min walk
Hospital or clinic
  • MD BERRY
    1.1 km
Shopping
  • Macy's Herald Square
    750 m
Convenience store
  • 7 Eleven
    200 m
Cash withdrawal
  • ATM
    30 m 1 min walk

What's nearby

Popular landmarks
  • Times Square
    610 m
  • Broadway
    610 m
  • Empire State Building
    990 m
  • Top of the Rock
    1.1 km
  • Grand Central Terminal
    1.3 km
  • High Line
    1.4 km
  • Central Park
    2.2 km
  • The Metropolitan Museum of Art
    3.5 km
  • The National 9/11 Memorial & Museum
    5.2 km
  • Statue of Liberty
    8.6 km
Nearby landmarks
  • Shopping Girlfriend NYC
    30 m
  • Consulate General of Guyana
    120 m
  • Blatt Billiards
    120 m
  • New York Times Tower
    150 m
  • Mood Fabrics
    190 m
  • Hell’s Kitchen Flea Market
    190 m
  • Leisure Time Bowling Center
    200 m
  • Urbo Supply
    200 m
  • Drama Book Shop
    210 m
  • Staley Gretzinger
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Extras
  • Daily Internet/Wi-Fi fee0 USD
  • Breakfast charge (unless included in room price)19 USD
The property
  • Year property opened2009
  • Number of floors32
  • Most recent renovation2009
  • Non-smoking rooms/floorsYes
Parking
  • Daily parking fee55 USD

Reviews of Hampton Inn Manhattan/Times Square South from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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7.7

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 6.8
  • 10
  • 10
  • 4.0
  • 10
  • 2.0
  • 8.4
  • 9.2
  • 5.6
  • 8.4

Most recent

  • Location score 8.6 out of 10 and is a high score in New York (NY)
    Location8.6
  • Room comfort and quality score 8.5 out of 10 and is a high score in New York (NY)
    Room comfort and quality8.5
  • Cleanliness score 7.9 out of 10 and is a high score in New York (NY)
    Cleanliness7.9
  • Service score 7.9 out of 10 and is a high score in New York (NY)
    Service7.9
  • Value for money score 7.5 out of 10 and is a high score in New York (NY)
    Value for money7.5
  • Facilities score 6.9 out of 10
    Facilities6.9
High score for New York (NY)

Rating

9+ Exceptional (40)
8-9 Excellent (21)
7-8 Very Good (31)
6-7 Good (9)
<6 Below Expectation (30)

Review summary

Powered by OpenAI

Enjoy a budget-friendly stay in the heart of Times Square at this hotel. With its prime location, guests have easy access to nearby restaurants and the famous Times Square. The staff is praised for their friendly and attentive service, ensuring a welcoming stay. Convenient transportation options are also available nearby, making exploring the city effortless.

Few guests have mentioned the narrow elevator and hallway, which can be inconvenient. The breakfast area is also noted for its limited choices and being cold.

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Show reviews that mention 

Location

Mentioned in 15 reviews
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86% Positive
sentiment-negative-indicator
13% Unfavourable

Breakfast

Mentioned in 14 reviews
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71% Positive
sentiment-negative-indicator
28% Unfavourable

Service

Mentioned in 11 reviews
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54% Positive
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45% Unfavourable

Cleanliness

Mentioned in 10 reviews
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60% Positive
sentiment-negative-indicator
40% Unfavourable

Value for money

Mentioned in 7 reviews
sentiment-positive-indicator
71% Positive
sentiment-negative-indicator
28% Unfavourable

Room size

Mentioned in 4 reviews
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100% Unfavourable

Hot water

Mentioned in 3 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Room comfort

Mentioned in 3 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Check in

Mentioned in 3 reviews
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33% Positive
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66% Unfavourable
Showing 131 verified guest comments
Changed to review page 1
  1. 4.0
    Christopher from United States
    Couple
    1 queen accessible roll in shower nonsmoking
    Stayed 1 night in September 2025

    “Not the best”

    We arrived and the front desk clerk was very pleasant and got us checked in quickly, which we appreciated. Unfortunately, once we were in the room, there were several issues. We needed extra towels (twice) and extra hangers. When we tried to call the front desk/housekeeping, we discovered our phone was broken — both wires were pulled from the wall and the phone itself didn’t work. We had to walk down to the front desk each time to request items and were told the phone would be fixed, but it never was during our stay. Our booking was for 4 nights. On the 3rd day, we were told we needed new room keys. When we went to the desk Thursday morning, the Manager on duty was assisting another guest. While we waited, she never acknowledged us with so much as a “Good morning” or “I’ll be with you shortly.” After about 10 minutes, I asked if anyone was available to help us, and her response was: “Well, you can see no one is working that side/station, so not there.” Her tone and lack of professionalism were uncalled for and disrespectful. After that incident, we were no longer greeted at all for the remainder of our stay. The towels we received were worn out, with rips, holes, stains, and some so thin they resembled paper towels. The room itself was very dirty—stains on the bedding and curtains, and the fridge was in terrible condition. Overall, the room appeared “wiped down” at best, not properly cleaned. We understand this was booked through a 3rd party, but that shouldn’t change the quality of the room or the level of service provided during our stay. I also have several pictures that can be provided to support this review. This was not the level of service or cleanliness we expected, and it made our stay disappointing

    Reviewed September 13, 2025
  2. 10.0
    Exceptional
    sujeong from South Korea
    Family with young children
    2 DOUBLE BEDS WITH FRIDGE NONSMOKING
    Stayed 4 nights in February 2026

    “The location and breakfast price are the best.”

    There is a microwave and hot water available in the first-floor lobby, so you can use it for cup noodles, instant rice, etc. It’s also nice to take a break here as it’s a 10-minute walk to Times Square. The restroom is clean and mold-free! The downside is that the elevator can get congested.

    Reviewed February 20, 2026
    Auto-translated through generative A.I.
  3. 7.2
    Very good
    Lynsey from United States
    Couple
    1 KING BED WITH FRIDGE NONSMOKING
    Stayed 5 nights in December 2024

    “Good location. Basic but cost effective”

    The price for the location is worth it. It’s in Times Square and close to the subway and bus station. Yes the room is small, but for the price and in manhattan it’s what you expect. The hotel is a bit tired and old. There are only two small elevators which were slow and often had queues, and at one point in the stay went out of service for about an hour. The vending and ice machines on the room floors don’t work, you have to go to the lobby to purchase drinks. The breakfast room was small and chaotic but again it’s a free breakfast and was pretty decent (hot oatmeal, small buffet and fresh waffle machine). The staff were polite and helpful. We arrived a few days before Christmas and they had free cookies and hot chocolate in the lobby which was a nice touch. The heater in the room is really old and noisy. If you’re looking for luxury this isn’t the place for you. If you’re looking for somewhere cheap, safe and central to sleep after a long day of tourist activities this hotel is a good bet.

    Reviewed January 17, 2025
  4. 9.2
    Exceptional
    Ajay from India
    Family with teens
    1 KING BED WITH FRIDGE NONSMOKING
    Stayed 5 nights in March 2023

    “Exceptional”

    The hotel is conveniently located in the Manhattan with Times Square, Edge Observation Desk, Macy's and eateries in the walking distance. Rooms are comfortable though small in size. Only drawback is they don't serve anything in the room nor they provide drinking water bottles in the room and we had to rush to 7Eleven nearby for the same. I understand this is the policy adopted by most hotels in the US as there was no drinking water in the room in Las Vegas & Los Angeles hotels too. The lady at the reception was quite helpful.

    Reviewed April 09, 2023
  5. 8.0
    Excellent
    Joann from United States
    Group
    2 DOUBLE BEDS WITH FRIDGE NONSMOKING
    Stayed 5 nights in December 2024

    “Hectic”

    Stayed with them for New Year’s celebration and it was hectic. They only have 2 elevators with more than 20floors, long wait since elevator is always full. Decent breakfast, friendly staff and they cleaned our room everyday.

    Reviewed February 18, 2025
Changed to review page 1

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