This property is in high demand!
12 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Very accessible and best place to stay within Dubai.
Easy access to Metro

Free Wi-Fi
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
Massage
12 travelers have booked today.
Based on 11,927 verified reviews
8.3
6.4
6.1
6.1
5.7
5.6
Nearest transportation options
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Financial Center Metro Station is within 0.14 km
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Emirates Towers Metro Station is within 0.91 km
Location rating score
There are 93 places in walking distance!
| Value for money | 6.1 |
| Distance to city center | 1.5 km |
| Location rating | 8.3 |
| Nearest airport | Dubai International Airport (DXB) |
| Distance to airport | 10.3 km |
City view
City view
2 bedrooms
2 bathrooms
City view
2 bedrooms
2 bathrooms
City view
2 bedrooms
2 bathrooms
City view
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Country view
Country view
City view
Delight in your holiday retreat the finest way with a drink in your hand at Emirates Grand Hotel's bar accessible right in front of your doorstep for whenever you need a drink or two.
Emirates Grand Hotel features car park onsite free of charge for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Emirates Grand Hotel's most popular month where verified guests have stayed the most is in December.
Emirates Grand Hotel can communicate up to 4 languages which includes English for visitors that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.
Verified couple travelers that have stayed at this property have given Emirates Grand Hotel an average rating of 6.6. You can look up on more in depth customer critiques, and remarks by filtering for a specific type of verified guest travelers down in the review section.
Verified families with young children that have stayed at this property have given Emirates Grand Hotel an average rating of 6.4. You can look up more thorough customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Verified group travelers that have stayed at this property have given Emirates Grand Hotel an average rating of 6.6. You can look up more comprehensive customer ratings and responses by filtering for a specific type of verified travelers down in the review section.
The closest train, metro, or bus station is Financial Center Metro Station, 138.98 m away from Emirates Grand Hotel.
The nearest airport to Emirates Grand Hotel is Dubai International Airport, 10.0 km away.

Experience Luxury and Convenience at Emirates Grand Hotel Dubai
Nestled just 1.5 kilometers from Dubai’s vibrant city center, Emirates Grand Hotel offers an unbeatable blend of comfort, style, and accessibility. Built in 2005 and recently renovated in 2025, this upscale hotel boasts 346 well-appointed rooms designed to cater to both business travelers and leisure guests alike. Whether you're here to explore the bustling metropolis or attend a conference, the hotel’s prime location ensures you’re never far from Dubai’s top attractions.
Enjoy seamless check-in from 3:00 PM and a relaxed check-out time until 12:00 PM, giving you ample opportunity to unwind and make the most of your stay. The hotel’s strategic proximity to the airport—just a 10-minute drive—means you can easily start or end your journey without hassle. Family travelers will appreciate the policy allowing children between the ages of 6 to 12 to stay free of charge, making Emirates Grand Hotel an ideal choice for a memorable Dubai getaway.
Relaxation and Leisure at Emirates Grand Hotel
Discover a world of relaxation and entertainment at Emirates Grand Hotel, where guests can indulge in a variety of leisure facilities designed to enhance their stay. Unwind with soothing massages and rejuvenating treatments at the hotel's luxurious spa, perfect for relieving stress after a busy day exploring Dubai. For a more social atmosphere, guests can enjoy the comfortable shared lounge and TV area, ideal for relaxing and connecting with fellow travelers.
Additionally, the hotel features a selection of shops where guests can browse and purchase unique souvenirs or luxury goods, adding an element of shopping pleasure to your stay. When evening falls, unwind at the stylish bar, offering a vibrant ambiance and a wide range of beverages. Whether you're seeking relaxation, entertainment, or a place to socialize, Emirates Grand Hotel provides all the amenities to make your stay memorable.
State-of-the-Art Fitness Facilities at Emirates Grand Hotel
Stay active and energized during your stay at Emirates Grand Hotel with our well-equipped fitness amenities. Guests can enjoy access to a modern, free fitness center that is perfect for maintaining your workout routine in a comfortable and convenient setting. For those seeking round-the-clock fitness options, our 24-hour fitness center ensures you can exercise at any time that suits your schedule, offering flexibility and convenience. Additionally, guests have the option to upgrade their fitness experience with our premium fitness center, available for an additional charge, featuring advanced equipment and a more exclusive environment. Whether you're a casual exerciser or a dedicated athlete, Emirates Grand Hotel provides the perfect facilities to keep you fit and motivated.
Convenience Facilities at Emirates Grand Hotel
Emirates Grand Hotel offers an array of convenience facilities designed to make your stay seamless and comfortable. Guests can enjoy the convenience of 24-hour room service and daily housekeeping, ensuring their needs are met at any hour. For added ease, the hotel provides laundry and dry cleaning services, as well as a laundromat, making it simple to refresh your wardrobe during your visit. Safety is prioritized with secure deposit boxes available for your valuables, while the concierge service is ready to assist with any inquiries or arrangements you may need.
Stay connected and enjoy your time at the hotel with free Wi-Fi available in all rooms and public areas. For your convenience, the hotel features a vending machine, a dedicated convenience store, and a designated smoking area. Additional amenities include luggage storage for easy check-in and check-out, and dry cleaning services to keep your attire pristine. Whether you're here for business or leisure, Emirates Grand Hotel’s comprehensive facilities ensure a hassle-free and enjoyable stay.
Convenient Transport Facilities at Emirates Grand Hotel
Emirates Grand Hotel offers a range of exceptional transport facilities designed to make your stay seamless and enjoyable. Guests can take advantage of the convenient airport transfer service, ensuring a smooth arrival and departure experience. For those eager to explore Dubai, the hotel provides organized tours and a reliable shuttle service to key city attractions, making sightseeing effortless and enjoyable.
Luxurious and Comfortable Room Facilities at Emirates Grand Hotel
Experience ultimate comfort in the elegantly appointed rooms of Emirates Grand Hotel, where every detail is designed for your convenience and relaxation. Each room features air conditioning to keep you cool during Dubai’s warm days, complemented by blackout curtains that ensure a restful night's sleep. Guests can unwind in the separate living room, offering ample space to relax or entertain, while a private balcony or terrace provides stunning views of the city skyline.
Stay refreshed and pampered with a range of thoughtful amenities including plush bathrobes, toiletries, and a hair dryer. Modern entertainment is at your fingertips with a television equipped with satellite and cable channels, along with complimentary instant coffee and tea to start your day or unwind in the evening. For added convenience, rooms are equipped with a refrigerator, complimentary bottled water, and a coffee/tea maker, making your stay both luxurious and effortless.
Exquisite Dining Experience at Emirates Grand Hotel
Indulge in a variety of culinary delights at Emirates Grand Hotel, where exceptional dining options await guests around the clock. Whether you're craving a late-night snack or an early morning breakfast, 24-hour room service ensures that your preferences are always met with convenience and quality. Start your day with a hearty breakfast buffet featuring a diverse selection of continental and local dishes, perfect for fueling your adventures in Dubai.
For a more relaxed setting, visit the hotel’s welcoming coffee shop or dine at the on-site restaurant, which offers a range of delicious halal cuisine prepared with authentic flavors. The hotel’s commitment to comfort and convenience extends to daily housekeeping and attentive service, making your dining experience seamless and enjoyable throughout your stay.
Luxurious Room Options at Emirates Grand Hotel Dubai
Discover a diverse selection of elegant accommodations at Emirates Grand Hotel Dubai, ranging from cozy Deluxe King Rooms to spacious suites and apartments designed to meet every traveler's needs. Whether you're seeking a comfortable stay in the Deluxe King Room, a stylish One Bedroom Suite, or a lavish Three Bedroom Suite, each option offers a perfect blend of comfort and sophistication. For those wanting breathtaking views, the Premium One-Bedroom Apartments and Deluxe King Rooms with Burj Khalifa vistas provide an unforgettable experience, while the Club Rooms and Suites offer a touch of exclusivity and elegance.
Booking your stay through Agoda ensures you receive the best prices available, along with a hassle-free, seamless booking process. Take advantage of exclusive deals and easy reservations, making your trip planning effortless and stress-free. Whether you're visiting for business or leisure, Emirates Grand Hotel’s diverse room offerings combined with Agoda’s reliable service guarantee an exceptional stay in the heart of Dubai.
Sheikh Zayed Road: Dubai’s Vibrant Artery of Modernity
Stretching through the heart of Dubai, Sheikh Zayed Road is the city’s bustling backbone, renowned for its stunning skyline and dynamic energy. This iconic thoroughfare is lined with towering skyscrapers, luxury hotels, and world-class shopping malls, offering visitors a glimpse into Dubai’s rapid development and futuristic vision. As you stroll or drive along this vibrant street, you'll encounter a blend of architectural marvels, from the sleek Burj Khalifa to the elegant Emirates Towers, each reflecting the city’s ambition and innovation.
Seamless Journey from Dubai Airport to Emirates Grand Hotel
Traveling from Dubai International Airport (DXB) or Al Maktoum International Airport (DWC) to the luxurious Emirates Grand Hotel is a straightforward and comfortable experience. From Dubai International Airport, which is conveniently situated just a 15 to 20-minute drive from Sheikh Zayed Road, travelers can opt for a variety of transportation options. Taxis are readily available outside the arrivals area, offering a quick and hassle-free ride directly to the hotel. For a more economical choice, ride-sharing services like Uber and Careem operate extensively in Dubai and can be easily booked via their apps. If you prefer a private transfer, pre-arranged chauffeur services can provide a smooth, personalized journey right to the hotel’s doorstep, ensuring maximum comfort after your flight.
For travelers arriving at Al Maktoum International Airport, located approximately 45 minutes from Sheikh Zayed Road, the journey is equally convenient. You can take a taxi or arrange a private transfer for a direct route to Emirates Grand Hotel. Alternatively, the Dubai Metro connects the airport with the city’s main areas, including a nearby station on the Red Line. From there, a short taxi ride or walk can bring you to the hotel. Whichever your choice, the journey from Dubai’s airports to Emirates Grand Hotel promises a comfortable start to your luxurious stay in Dubai’s vibrant cityscape.
Discover Dubai’s Vibrant Landmarks Near Emirates Grand Hotel
Nestled in the heart of Dubai, Emirates Grand Hotel offers easy access to a variety of exciting landmarks and attractions. Just a short stroll away, Sheikh Zayed Road stands as a bustling artery of Dubai’s dynamic cityscape, lined with towering skyscrapers and vibrant commercial hubs. For those seeking leisure and entertainment, nearby venues like Mattel Play! Town Dubai provide family-friendly fun, while Dubai International Convention & Exhibition Center hosts world-class events and exhibitions that attract visitors from around the globe.
Cultural and recreational experiences are also within reach, with spots like Fibber Magee’s and Zyara offering lively dining and entertainment options. For health and wellness, Al Zahra Medical Centre is conveniently located nearby. Additionally, the Nad Al Sheba Racecourse provides a unique opportunity to witness thrilling horse racing events, while the Dubai Smart Police Station exemplifies cutting-edge technology in public safety. Whether you're here for business or leisure, these landmarks enrich your stay and showcase Dubai’s vibrant and diverse environment.
Convenient Public Transport Access Near Emirates Grand Hotel
Emirates Grand Hotel enjoys a prime location with easy access to Dubai's extensive public transportation network. Guests can conveniently reach the hotel via the Noor Islamic Bank Metro Station, which is just a short ride away, offering seamless connectivity to the city's key districts. For those arriving by bus, the nearby Business Bay Metro Bus Stop Seaside and Trade Center Metro Bus Stop provide quick and efficient options to explore Dubai’s vibrant neighborhoods and business hubs. Whether you're traveling for leisure or business, these well-connected stations make navigating the city effortless and enjoyable.
A Culinary Paradise Just Steps Away from Emirates Grand Hotel
Guests at Emirates Grand Hotel are spoiled for choice with an array of exceptional dining options nearby. Sushi Nations at Latifa Tower offers exquisite Japanese sushi and sashimi, perfect for a quick yet luxurious bite. For authentic Egyptian flavors, Hadoota Masreya provides a warm and inviting atmosphere with traditional dishes. Steak lovers can indulge at Butcha Steakhouse, renowned for its premium cuts and hearty meals. Chef Eyad Dubai presents innovative culinary creations that blend local and international influences, while Al-Tannour offers a taste of Middle Eastern cuisine with its flavorful mezze and grilled specialties. Seafood enthusiasts can enjoy fresh catches at Amwaj, and those craving Vietnamese cuisine can savor the authentic flavors at Hoi An. For a taste of Moroccan spices and aromatic dishes, Marrakech is a must-visit, while Olive House serves Mediterranean-inspired fare in a cozy setting. Finally, Spectrum on One offers a contemporary dining experience with a diverse menu that caters to all tastes, making the area a true culinary haven for hotel guests.
Premier Shopping Landmarks Near Emirates Grand Hotel
Guests staying at Emirates Grand Hotel are perfectly positioned to explore some of Dubai’s most vibrant shopping destinations. Just a short distance away, Mazaya Shopping Centre offers a variety of retail outlets and dining options, making it a convenient spot for casual shopping. For a more comprehensive shopping experience, Oasis Centre provides a wide range of international brands and entertainment facilities. Art enthusiasts can visit Safest Way Shopping Complex and Safestway Art Gallery to enjoy unique art pieces and creative exhibitions. For those seeking luxury and contemporary style, City Walk presents a chic outdoor shopping experience with high-end boutiques, cafes, and entertainment venues. Additionally, Boulevard Dubai and Holiday Centre add to the diverse shopping options nearby, ensuring guests have access to everything from everyday essentials to luxury goods and artistic treasures.
Affordable Luxury at Emirates Grand Hotel in Dubai
Nestled in the heart of Dubai, Emirates Grand Hotel offers guests a luxurious stay at an incredibly competitive price. With room rates ranging from just $76 to $100 per night, visitors can enjoy the opulence and comfort of a high-end hotel without stretching their budget. This affordability makes Emirates Grand Hotel an attractive choice for travelers seeking value without compromising on quality.
Exceptional Hospitality and Comfortable Stay at Emirates Grand Hotel
Guests consistently praise Emirates Grand Hotel for its outstanding staff, describing them as courteous, friendly, and incredibly helpful. The welcoming atmosphere and attentive service create a memorable experience for every visitor. Many reviewers highlight the fantastic rooms and the overall quality of the hotel, emphasizing its excellent amenities and inviting ambiance. Whether staying for a short visit or an extended stay, guests leave with a strong appreciation for the hotel's top-notch service and warm hospitality. Overall, Emirates Grand Hotel offers a delightful combination of comfort, professionalism, and genuine care that keeps visitors returning year after year.
Exceptional Location and Comfortable Stay at Emirates Grand Hotel
Guests consistently praise Emirates Grand Hotel for its outstanding location in Dubai, offering easy access to the city's vibrant attractions and business hubs. The hotel’s prime positioning makes it an ideal choice for travelers seeking convenience and connectivity. Visitors also appreciate the overall comfort of their stay, enjoying well-maintained rooms and a welcoming atmosphere that enhances their experience.
While some areas like facilities and cleanliness receive moderate ratings, the hotel’s attentive staff and strategic location contribute significantly to guest satisfaction. The value offered by Emirates Grand Hotel makes it a popular option for travelers looking for a comfortable and accessible stay in Dubai, ensuring a memorable visit amid the city’s dynamic environment.
Review score5.6
Facilities
Excellent8.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The property will collect a gala dinner fee of AED450.00 for New Year's Eve.
Due to unforeseen maintenance issues, this hotel swimming pool is currently closed until further notice. We understand the inconvenience this may cause to your clients who had planned to use the pool during their stay. Rest assured, our team is working diligently to resolve the problem and we will notify you once the pool is back in operation. In the meantime, we apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please do not hesitate to reach out to us.
The property is currently undergoing renovation process until further notice hence kindly be advised that there will be noise pollution, construction material and debris found in the surrounding area of the property.
A Seasonal Energy Surcharge of AED 20 per room per night is applicable and is to be paid at the property.
Suhoor breakfast is available for all in-house guests from 04:00 AM onwards during the month of Ramadan.
Suhoor and Iftar meals are provided for all in-house guests during Ramadan.
Suhoor timings: From 04:00 AM
Iftar timings: From 07:00 PM
A Prayer room is also available.
Suhoor at AED 45 per person and Iftar at AED 80 per person, available at the hotel
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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10 most recent verified ratings received by the property
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The hotel has received over two dozen positive reviews for its excellent and friendly staff service. Guests have been impressed with its location near popular landmarks, such as the Dubai Mall and Burj Khalifa, as well as cafes, restaurants, and the metro. The spacious and comfortable rooms offer amazing views of Burj Khalifa and SZR, making it a great value for a pleasant stay.
Hotel receives mixed reviews on value for money. Some guests praise it, others had concerns on room maintenance, cleanliness, AC & temperature control.
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Exclusive Location This hotel boasts an outstanding and exclusive address in one of Dubai’s most sought-after areas, offering convenience and prestige to guests seeking a premium setting. Maintenance and Facilities Despite its prominent location, the property suffers from very poor maintenance and subpar facilities. Rooms and common areas exhibit significant signs of neglect, which is unexpected given the hotel's status and price point. Room Quality and Cleanliness Cleanliness is notably lacking throughout the hotel. Rooms come with low-grade amenities, and the standards fall short compared to expectations for a luxury property in Dubai. The overall environment feels below the caliber associated with such prime real estate. Staff and Service The staff displays average friendliness and make an honest effort to assist guests. However, there are noticeably too few personnel to manage the property efficiently, resulting in longer wait times and service lapses. Value and Overall Impression With insufficient staffing and underwhelming facilities, this valuable property is unfortunately undermined by poor upkeep. As a result, the hotel receives lower ratings than one would anticipate for its location and brand. Greater investment in maintenance and guest experience would be necessary to justify its premium positioning in Dubai’s hospitality market.
Dear Sashika, Thank you for sharing your detailed feedback regarding your recent stay at Emirates Grand Hotel. We truly appreciate your comments about our prime and exclusive location, as well as your acknowledgment of our staff’s efforts to assist guests. We sincerely apologize that aspects of maintenance, cleanliness, and facilities did not meet your expectations. Your observations are taken very seriously, and we are actively working on improvements to ensure our rooms, amenities, and common areas reflect the high standards our guests expect. We also appreciate your note on staffing levels and are evaluating ways to enhance service efficiency. We hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the premium experience associated with our hotel and location. Warm regards, Maria Emirates Grand Hotel
I travelled solo and stayed for 11 days. The location is excellent, especially for access to Financial Centre Metro Station, Emirates Towers, and DIFC. However, the overall experience felt closer to a hostel than a hotel, particularly in terms of service and upkeep. Key observations: Dubai Tourism Tax Handling The tourism tax was collected immediately at check-in before my luggage was even taken to the room. I paid AED 500, and it took three days and several reminders to receive the remaining change. Room Cleanliness The toilet was not properly cleaned, and both the bedsheets and pillows did not appear fresh when I checked in. Room Allocation I did not receive the room category that I had originally booked. An alternative room was provided with the assurance that it might be changed later if the booked category became available. Unfortunately, that never happened during my stay. Tax Collection During Extension After extending my stay by one additional day, a staff member came to my room within a few hours specifically to collect the tourism tax. It felt unusually urgent compared to the overall service standards. Reception Responsiveness During the 11-day stay, I called the reception numerous times (around 50 attempts). Unfortunately, my calls were never answered, and I had to visit the reception desk personally whenever assistance was needed. Breakfast Variety The breakfast menu repeated frequently, with very limited variation across days. Overall Assessment If someone needs a short overnight stay close to DIFC or the Financial Centre Metro area, the property may work because of its excellent location. However, considering the price point and service standards, the experience does not align with what one typically expects from a hotel. On a positive note, *** from housekeeping was helpful and courteous. The only suggestion would be to schedule room cleaning or request permission before entering, especially when guests may have personal belongings or documents in the room. Summary: Location: Excellent Service & Hospitality: Needs significant improvement Best suited for: Short stay purely for location convenience.
Dear Pancham, Thank you for your feedback. We sincerely apologize for the issues you experienced regarding room cleanliness, service, and tourism tax collection at Emirates Grand Hotel. Your comments have been shared with management to improve our processes. Warm regards, Eva Emirates Grand Hotel
I had a wonderful stay at this hotel. The housekeeping service was excellent, especially by Umang, who is a very polite and hardworking boy. During my stay, the service was outstanding. Umang from the housekeeping team did an amazing job. He was very professional, friendly, and always ready to help. The room was always perfectly clean and well organized because of his efforts. The hotel itself is also very beautiful with an amazing view, which made the stay even more enjoyable. The staff are very supportive and the overall atmosphere of the hotel is great. I really appreciate the hard work of Umang and the whole team. I would definitely recommend this hotel to anyone looking for great service and a relaxing stay. ⭐
Hello FAISAL, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay at Emirates Grand Hotel and appreciated our housekeeping service, especially Umang’s efforts. Your kind words mean a lot to our team, and we look forward to welcoming you back soon! Warm regards, Liya Emirates Grand Hotel
I don’t usually write reviews—but when service exceeds every expectation, it deserves to be recognized. During my recent stay, I was fortunate to be helped by Alfran, the Customer Service Supervisor/Manager, and let me tell you—he is exceptional. From the moment I expressed concern about my initial room feeling a bit claustrophobic, Alfran stepped in with an empathetic and solutions-first attitude. Not only did he upgrade us to a much more comfortable space, but he personally ensured we were settled in and happy. His attention to detail, proactive follow-up, and genuine hospitality truly elevated our stay. You could tell this wasn’t just a job to him—it was a passion to make guests feel at home. He went above and beyond, and it made all the difference. That being said, I do feel it’s important to highlight one major area of improvement that the hotel urgently needs to address: the elevator system. Having a room on a higher floor (in my case, the 28th) meant it often took 15–20 minutes just to reach the ground floor—an inconvenience that certainly impacts guest experience. As a consultant, I see this not as a flaw in service—but as an infrastructure bottleneck holding back an otherwise incredible team. If this hotel conducted a proper analysis on elevator capacity and flow, I’m confident they would see the clear ROI in making an upgrade. In fact, I’d be more than happy to provide a make-buy analysis and support them in building a strategic plan that aligns with their commitment to excellence. In short: Alfran and the staff are the heartbeat of this hotel. They deliver world-class service. It’s time the facilities matched their brilliance.
130 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“Exceptional”
i like the hotel, easy excess to metro n everywhere but if u complain abt something which unpaid n u did not get it, u will hear from management this, if u dont like the hotel u can leave this is our stander , i did not like that, that dis respectful and in hospitality we don’t do that. evn few other ppl r complaint abt this things they easyly say to u leave. which is not good. i feel like to leave inhad a little baby bit hard for me but superviser ratna made my stay very comfortable and manager said he will make sure my room will be clean and provide wht i need, he tried to dontyat but i think they need to hire more staff. house keeping staff is running n doing their job which shuld not be like tat n they r not on time to come to clean the room becouse they r sort of staff and they have chek out roo to make to chek in. i used to go n find out the gouse keeping staff n asked for to clean n whn she used to come she always dis good job but ppor her very busy n running around. please management dont disrespect guest its not good evn thou u r busy with out guest u cant do business. and hire more house keeping staff please use one mop in one room not same mop in the all the floor buy some mop, rag, for the all the room and to the all the floor and enough towel, floor mate so no one fell off on the wet floor. me n my daughter fell off badly on the tile i was so stressed that my daughter might had big hurt whn i asked them wht is the procedure there was no satisfaction answer. i took her to see the Dr. please give your front desk staff and all the staff tranning, keep enough staff , dont push push push. your hotel is good, good location you can make better, after i leave there my room started getting clean n i extended 3-4 times. Thank you all staff when you charge for room cleaning keep enough staff n do the room cleaning and provide everything. staff themself cant do much if there is not enough stuff. you can not just pump or give stress to staff u r earning from the guest so spend as well provide everything. your stqff is good look after them just dont push them provide everything and ask them to start the job, they r the kne directly getting all the bad attitude from the guest which they have not done anything wrong thats management who is not providing enough everything and staff.
Dear Prajita, Thank you for your detailed feedback and for your perfect rating. We truly appreciate your kind words about our staff, especially Supervisor Ratna and the housekeeping team. At the same time, we sincerely apologize for any instance where you felt disrespected or unsupported. This is not the standard of hospitality we stand for. Your concerns regarding staffing levels, training, cleanliness procedures, and safety have been shared with senior management for serious review and improvement. We are also very sorry to hear about the fall involving you and your daughter and hope she is doing well now. Guest safety is extremely important to us. Thank you for your constructive feedback and continued trust in extending your stay. Kind regards, Eva Emirates Grand Hotel