Ace Hotel New York

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

20 West 29th Street, Gramercy, New York (NY), United States, 10001

Highlights

Front desk [24-hour]

Located in heart of New York (NY)

- This neighborhood is preferred by frequent travelers. Properties here...

I appreciated how close Ace was to places I needed to go.
Inside city center

I appreciated how close Ace was to places I needed to go.
Airport transfer

- Airport transfer available at additional charge. To request, check the...

400 meters to public transportation

400 meters to public transportation - 34th Street- Herald Square Subway Station is within 400 meters

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Family room

Luggage storage

About us

Experience the vibrant energy of Manhattan at Ace Hotel New York, located in the charming Gramercy neighborhood. Just a short stroll from iconic landmarks like Grand Central Terminal and Macy's Herald Square, this hotel offers an ideal base for two travelers seeking adventure. Enjoy spacious rooms adorned with industrial chic decor and stunning city views, all featuring air conditioning and complimentary wireless internet access. Indulge in a luxurious breakfast delivered to the room or enjoy a lively night at the hotel’s vibrant nightclub. For coffee lovers, the popular on-site coffee shop serves an array of delightful options, ensuring an unforgettable stay in the heart of the city. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in New York (NY) are being booked every minute!
Location 9.1
Room comfort and quality 8.6
Cleanliness 8.5
Service 8.5

Based on 685 verified reviews

Location

9.1

Room comfort and qua...

8.6

Cleanliness

8.5

Service

8.5

Facilities

7.9

Value for money

7.8

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Nearest transportation options

34th Street- Herald Square Subway Station is within 0.41 km

28th Street-Lexington Avenue Subway Station is within 0.41 km

See map

9.1Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 298 places in walking distance!

Walkable places
Ame Ame
10 m
Tada! Youth Theater
50 m
Marble Collegiate Church
80 m
Saint-Petersburg Global Trade House
120 m
Mona Sharaf Shopping Tours
120 m
Popular landmarks
Empire State Building
360 m
Grand Central Terminal
1.2 km
Broadway
1.4 km
Times Square
1.4 km
High Line
1.4 km
Closest landmarks
Gallery At The Gershwin
200 m
Little Korea
200 m
Sadigh Gallery Ancient Art, Inc
200 m
Han Ah Reum Supermarket
240 m
Koreatown
240 m

Good to know

Value for money7.8
Distance to city center1km
Location rating9.1
Nearest airportLaGuardia Airport (LGA)
Distance to airport10.2 km

Rooms available at Ace Hotel New York

Excellent
Room comfort & quality

8.6

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Based on 685 reviews from verified travelers

Loft Suite
...
  • Room size: 66 m²/710 ft²
  • City view
  • 1 king bed
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Large King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Medium King
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Single
...
  • Room size: 13 m²/140 ft²
  • 1 double bed
  • 1 double bed
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Medium Queen
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Small
...
  • Room size: 16 m²/172 ft²
  • 1 double bed
  • 1 double bed
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Superior Room, 1 King Bed (Loft Suite)
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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bunk
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  • Room size: 13 m²/140 ft²
  • 1 bunk bed
  • 1 bunk bed
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Double Room with Two Double Beds
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  • Room size: 33 m²/355 ft²
  • 2 double beds
  • 2 double beds
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Deluxe Room, 1 Queen Bed (Medium Queen)
...
  • Room size: 28 m²/301 ft²
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Yes! Ace Hotel New York features dry cleaning service that is available all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.

While residing at Ace Hotel New York, take joy in your early morning or evening stroll at nearby park which include Madison Square Park, Bryant Park, and Bellevue South Park.

Ace Hotel New York's policy concerning children's bedding considers guests age 19 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

Verified past guests that have stayed at Ace Hotel New York had an average nightly stay of 3 nights at this property.

Ace Hotel New York's most popular month where verified visitors have stayed the most is in March.

Past visitors that stayed at Ace Hotel New York have given this property a rating of 9.092 for its remarkable location as the primary highlight for their stay.

Past families with older children that have stayed at this property have given Ace Hotel New York an average rating of 8.6. You can look up more descriptive customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

Verified group travelers that have stayed at this property have given Ace Hotel New York an average rating of 8.2. You can find more specific customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

Verified local visitors that have stayed at this property have given Ace Hotel New York an average rating of 7.7. You can look up on more specific customer reviews, and feedback for this property down in the review section.

The closest train, metro, or bus station is 34th Street- Herald Square Subway Station, 405.92 m away from Ace Hotel New York.

The nearest airport to Ace Hotel New York is LaGuardia Airport, 10.0 km away.

More about Ace Hotel New York

More about Ace Hotel New York

Experience Stylish Comfort at Ace Hotel New York

Nestled just a kilometer from the bustling heart of New York City, Ace Hotel New York offers a perfect blend of urban sophistication and cozy charm. Whether you're visiting for business or leisure, this boutique hotel provides a welcoming atmosphere with its thoughtfully designed interiors and modern amenities. With 275 uniquely styled rooms, guests can enjoy a comfortable stay in the vibrant city that never sleeps. Check-in begins at 3:00 PM, allowing you to settle in and start exploring the city’s iconic sights. Check-out is conveniently until 12:00 PM, giving you ample time to enjoy your morning before heading out. Families are warmly welcomed, as children aged 2 to 18 can stay free of charge, making it an ideal choice for travelers with young ones. Discover the perfect combination of convenience, comfort, and style at Ace Hotel New York.

Vibrant Entertainment and Social Spaces at Ace Hotel New York

Discover a lively hub of entertainment and social activity at Ace Hotel New York, where guests can indulge in a variety of engaging amenities. Unwind in the stylish shared lounge and TV area, perfect for relaxing or socializing with fellow travelers in a cozy yet modern atmosphere. For those looking to elevate their experience, the on-site bar offers expertly crafted cocktails and a vibrant ambiance, making it an ideal spot for evening gatherings. Beyond the lounge and bar, guests can explore the boutique shops and gift stores that showcase unique souvenirs and local crafts, adding a touch of New York’s eclectic spirit to your stay. For beauty and grooming needs, the hotel’s salon provides pampering services to help you look and feel your best. Whether you're seeking entertainment, relaxation, or a taste of the city’s vibrant culture, Ace Hotel New York offers a diverse array of facilities to enhance your stay.

Stay Active at Ace Hotel New York’s State-of-the-Art Fitness Center

At Ace Hotel New York, guests are invited to maintain their fitness routines in a modern and well-equipped fitness center. The facility features a variety of high-quality exercise equipment designed to cater to all levels of fitness, from cardio enthusiasts to strength trainers. Whether you're looking for an invigorating morning workout or a quick evening session, the fitness center provides a motivating environment to help you stay energized during your stay.

Exceptional Convenience Facilities at Ace Hotel New York

At Ace Hotel New York, guests enjoy a seamless and comfortable stay supported by a range of top-notch convenience facilities. Take advantage of the 24-hour room service to satisfy your cravings at any hour, and benefit from the hotel’s efficient laundry and dry cleaning services to keep your wardrobe fresh throughout your visit. For added security and peace of mind, safety deposit boxes are available, while the concierge service is always on hand to assist with local recommendations, reservations, and personalized requests.

Convenient Transport Facilities at Ace Hotel New York

Ace Hotel New York offers a range of transport amenities designed to enhance your stay in the bustling heart of the city. Guests can enjoy easy access to various tours arranged through the hotel, allowing you to explore the vibrant neighborhoods and iconic landmarks of New York City with ease. For those arriving by car, the hotel provides a car park facility, making it convenient to secure your vehicle during your visit. Please note that car park charges are applicable, ensuring a hassle-free parking experience.

Comfort and Convenience in Every Room at Ace Hotel New York

Experience the perfect blend of comfort and modern amenities in the thoughtfully designed rooms at Ace Hotel New York. Each room is equipped with air conditioning to ensure a cool and pleasant environment, along with plush bathrobes that add a touch of luxury to your stay. For your grooming needs, a convenient hair dryer is provided, making it easy to get ready for your day or night out.

Exceptional Dining Experience at Ace Hotel New York

At Ace Hotel New York, guests are treated to a variety of dining options designed to cater to every craving and schedule. Enjoy the convenience of 24-hour room service, allowing you to indulge in delicious meals and snacks at any hour of the day or night from the comfort of your room. For those seeking a more social or casual setting, the on-site coffee shop offers a welcoming atmosphere to savor expertly brewed coffee and light bites throughout the day. Complementing these amenities is the hotel’s stylish restaurant, where guests can experience a curated menu featuring fresh, locally sourced ingredients in a vibrant setting. Daily housekeeping ensures that your stay remains comfortable and hassle-free, keeping your room pristine so you can relax and focus on enjoying your time in the city. Whether you're starting your morning with a cup of coffee or winding down with a late-night snack, Ace Hotel New York provides a seamless and inviting dining experience.

Explore a Diverse Range of Rooms at Ace Hotel New York

Ace Hotel New York offers an array of thoughtfully designed rooms to suit every traveler's needs. From cozy options like the Bunk, measuring 13 square meters with a single bunk bed, to more spacious choices such as the Large King, spanning 37 square meters with a luxurious king-sized bed. For those seeking a more expansive stay, the Loft Suite provides a generous 66 square meters of comfort with a stylish king bed, perfect for relaxing or entertaining. Additionally, guests can select from various configurations including the Small, Medium King, Medium Queen, and Single rooms, each tailored to provide a perfect fit for different preferences and group sizes. Booking your stay through Agoda ensures you receive the best prices available, often exclusive deals that make your trip more affordable. The platform also guarantees a smooth, hassle-free booking experience, allowing you to focus on planning your exciting visit to New York City. Whether you're traveling solo, as a couple, or with family, Ace Hotel New York's diverse room options combined with Agoda’s convenience make for an enjoyable and seamless booking journey.

Discover the Charm of Gramercy in New York City

Nestled in the heart of Manhattan, Gramercy is a picturesque neighborhood renowned for its historic charm and vibrant community atmosphere. Stroll through the iconic Gramercy Park, a private oasis surrounded by elegant townhouses and lush greenery, offering a serene escape amidst the city's hustle and bustle. The area is also home to a variety of trendy cafes, boutique shops, and acclaimed restaurants that reflect the neighborhood's sophisticated yet relaxed vibe. Beyond its charming streets, Gramercy boasts a rich cultural scene with theaters, art galleries, and lively nightlife options. Visitors can enjoy exploring nearby landmarks such as the Flatiron Building and Union Square, both just a short walk away. Whether you're seeking a quiet retreat or an energetic urban adventure, Gramercy provides the perfect blend of historic elegance and modern excitement, making it an ideal neighborhood to experience the true essence of New York City.

Seamless Journey from New York Airports to Ace Hotel New York in Gramercy

Traveling from the airports near New York City to the stylish Ace Hotel New York in Gramercy is both convenient and straightforward. If you're arriving at John F. Kennedy International Airport (JFK), the most efficient option is to take the AirTrain JFK, which connects directly to the New York City subway system. From there, hop on the E or 6 train to reach the Union Square station, just a short walk from the hotel. The journey typically takes around 45 minutes and offers a scenic route through the city’s vibrant neighborhoods. Alternatively, you can opt for a reliable taxi or ride-share service directly from JFK, providing door-to-door convenience and comfort, especially if you’re traveling with luggage. If your flight lands at LaGuardia Airport (LGA), the easiest way to reach the Ace Hotel is by taking a short taxi or ride-share ride, which usually takes about 20-30 minutes depending on traffic. For a more economical option, you can catch the Q70 SBS bus to the Jackson Heights-Roosevelt Avenue subway station, then transfer to the 6 train heading downtown to the 23rd Street station, which is a brief walk from the hotel. For travelers arriving at Newark Liberty International Airport (EWR), the AirTrain Newark connects to NJ Transit trains that take you into Penn Station in Manhattan. From there, a quick subway ride on the 6 train will bring you to the 23rd Street station near the hotel. No matter which airport you arrive at, reaching the Ace Hotel New York in Gramercy is a smooth process, ensuring your trip starts off on the right foot.

Explore Iconic Landmarks and Cultural Attractions Near Ace Hotel New York

Located in the heart of Manhattan, Ace Hotel New York offers guests unparalleled access to some of the city's most renowned landmarks and cultural sites. Just a short walk away, the majestic Empire State Building stands as an architectural marvel and a symbol of New York City's skyline, offering breathtaking views from its observation decks. The stunning Manhattan Skyline provides a picturesque backdrop for memorable cityscape vistas, perfect for sightseeing and photography enthusiasts. Beyond these iconic sights, visitors can explore the historic St. Patrick's Cathedral, a stunning example of Gothic Revival architecture nestled along Fifth Avenue. The area is also rich in cultural and artistic venues, including the Pastel Society Of America Inc and Toto Music Studio, which showcase the city's vibrant arts scene. Educational institutions like Baruch Bernard College and The Kings College Inc. add to the neighborhood’s dynamic atmosphere, making it a perfect destination for travelers seeking both iconic sights and cultural experiences.

Convenient Public Transit Options Near Ace Hotel New York

Nestled in the vibrant heart of New York City, Ace Hotel offers unparalleled access to some of the city's most essential public transportation hubs. Just a short walk from the 14th Street-Union Square Subway Station, guests can effortlessly hop onto multiple subway lines, making it easy to explore the city's iconic landmarks, shopping districts, and cultural hotspots. The proximity to this major transit hub ensures that visitors can navigate Manhattan with unmatched convenience and speed. Additionally, the 28th Street-Lexington Avenue Subway Station and the 33rd Street Subway Station are also nearby, providing further options for seamless travel across the city. Whether you're heading to a Broadway show, a business meeting, or exploring the diverse neighborhoods of New York, these stations connect you to the city's extensive subway network. Staying at Ace Hotel means you'll be perfectly positioned to experience the best of New York City, with quick and easy access to its bustling transit system.

Nearby Culinary Delights to Savor During Your Stay

Just moments from Ace Hotel New York, a vibrant array of renowned restaurants awaits to satisfy every palate. Indulge in the sophisticated American cuisine at Gramercy Tavern or experience the lively atmosphere of Boucherie Union Square. For a taste of culinary innovation, Eleven Madison Park offers an unforgettable fine dining experience, while ABC Kitchen provides organic, farm-to-table dishes in a stylish setting. Dim sum lovers will enjoy AweSum DimSum’s authentic offerings, and for those craving artisanal flavors, Artisanal is a local favorite. Barbecue enthusiasts can delight in Blue Smoke’s smoky, flavorful dishes, and those seeking a cozy, European-inspired vibe will appreciate Casa Mono. For a taste of authentic Indian cuisine, Chennai Garden is a perfect choice, and for a serene, vegetarian-friendly experience, Hangawi offers a unique Korean dining adventure. This diverse culinary scene ensures that every meal during your stay will be memorable.

Shopping Landmarks Near Ace Hotel New York

Just steps away from Ace Hotel New York, shopping enthusiasts can indulge in a diverse array of retail experiences. Explore the iconic ABC Carpet & Home for unique home furnishings and eclectic décor, or lose yourself in the extensive literary collections at Barnes & Noble. For a taste of global flavors and specialty goods, visit Kalustyan's, renowned for its exotic spices and ingredients. Antique lovers will enjoy browsing Stardust Antiques, while beauty aficionados can indulge in the latest trends at Dashing Diva. Fashion-forward shoppers can discover contemporary styles at Amaaya and Ame Ame, or find one-of-a-kind treasures at Cauz for Pawz Thrift Shop. For cutting-edge designer pieces, Dover Street Market offers an avant-garde shopping experience, and art and fashion enthusiasts will appreciate the innovative designs of Isabel Toledo nearby. These landmarks make the area a true haven for shoppers seeking variety and inspiration.

Luxury Meets Value: Pricing at Ace Hotel New York Compared to the City Average

Nestled in the heart of Manhattan, Ace Hotel New York offers a stylish and boutique experience with rooms averaging over $500 per night. This premium pricing reflects the hotel’s trendy design, prime location, and exclusive amenities, making it a top choice for travelers seeking a distinctive stay in the city that never sleeps. When compared to the average hotel room in New York City, which typically costs between $451 and $500, Ace Hotel’s rates are slightly above the city’s median. While this places it in the higher-end segment, guests are often willing to pay a premium for its unique atmosphere, modern comforts, and central location. Whether you're visiting for business or leisure, Ace Hotel New York promises a memorable and stylish stay that aligns with the vibrant energy of the city.

Exceptional Comfort and Warm Hospitality at Ace Hotel New York

Guests consistently praise Ace Hotel New York for its spacious and beautifully decorated rooms that create a welcoming and stylish atmosphere. The bathrooms are modern, spotless, and add to the overall sense of comfort, making it an ideal choice for travelers seeking both aesthetics and functionality. The beds and showers receive high marks for their quality, ensuring a restful stay for all visitors. The staff at Ace Hotel New York truly stand out with their friendly, helpful, and positive attitude, contributing significantly to a memorable experience. Whether you're a solo traveler or exploring with friends, the welcoming service and cool, trendy design make this hotel a favorite among guests. Many reviewers express their eagerness to return, highlighting the overall excellent experience and the hotel's perfect blend of comfort, style, and attentive service.

Exceptional Customer Ratings Highlight Ace Hotel New York’s Charm and Comfort

Ace Hotel New York has garnered impressive overall ratings, reflecting its reputation as a welcoming and well-appointed destination in the heart of the city. With a remarkable location score of 9.1, guests consistently praise its prime positioning, making it an ideal base for exploring New York’s vibrant attractions. The hotel’s cleanliness and comfort are also standout features, earning high marks of 8.5 and 8.6 respectively, which contribute to a restful and enjoyable stay. Guests appreciate the quality of facilities and the attentive staff, both rated at 8.0 and 8.5, ensuring a seamless and pleasant experience from check-in to check-out. While some areas like value and food and dining receive slightly lower scores, these ratings still reflect a positive perception among visitors who value the hotel’s overall ambiance, strategic location, and excellent service. Ace Hotel New York continues to be a favored choice for travelers seeking a stylish, comfortable, and conveniently situated hotel in the bustling city.

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Amenities and facilities

Very good7.9

Facilities

Most talked about facilities

Languages spoken
  • English
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Nightclub
  • On-site entertainment
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Salon
  • Shared lounge/TV area
  • Shops
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
Access
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Internet access – wireless
  • Ironing facilities
  • Wi-Fi [free]

Food and dining

Restaurants on site
Bistro 29
  • Cuisine: American
  • Menu: Buffet
Libera
  • Cuisine: Seafood
  • Menu: Buffet

Location

20 West 29th Street, Gramercy, New York (NY), United States, 10001

Exceptional9.1

Location

Airports
  • LaGuardia Airport (LGA)
    10.2 km
  • Teterboro Airport (TEB)
    13.8 km
Public transportation
  • 34th Street- Herald Square Subway Station
    410 m
  • 28th Street-Lexington Avenue Subway Station
    410 m
Hospital or clinic
  • MD BERRY
    380 m
Shopping
  • Macy's Herald Square
    470 m
Convenience store
  • 7 Eleven
    200 m 2 min drive
Cash withdrawal
  • ATM
    30 m 1 min walk

What's nearby

Popular landmarks
  • Empire State Building
    360 m
  • Grand Central Terminal
    1.2 km
  • Broadway
    1.4 km
  • Times Square
    1.4 km
  • High Line
    1.4 km
  • Top of the Rock
    1.6 km
  • Central Park
    2.8 km
  • The Metropolitan Museum of Art
    4.3 km
  • The National 9/11 Memorial & Museum
    4.4 km
  • Statue of Liberty
    7.9 km
Nearby landmarks
  • Ame Ame
    10 m
  • Tada! Youth Theater
    50 m
  • Marble Collegiate Church
    80 m
  • Saint-Petersburg Global Trade House
    120 m
  • Mona Sharaf Shopping Tours
    120 m
  • Isabel Toledo
    130 m
  • Church of the Transfiguration
    150 m
  • Hip-Hop Look at New York
    170 m
  • Museum of Sex
    180 m
  • 230 Fifth
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are allowed for an additional charge of USD 25 per night per pet.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center1km
  • Airport transfer fee100 USD
Extras
  • Daily Internet/Wi-Fi fee0 USD
  • Breakfast charge (unless included in room price)30 USD
The property
  • Number of rooms 275
  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of bars/lounges1

Property announcements

Property is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.

Reviews of Ace Hotel New York from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.3

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 9.6
  • 7.2
  • 10
  • 10
  • 8.4
  • 7.2
  • 4.4
  • 9.6
  • 10

Most recent

  • Location score 9.1 out of 10 and is a high score in New York (NY)
    Location9.1
  • Room comfort and quality score 8.6 out of 10 and is a high score in New York (NY)
    Room comfort and quality8.6
  • Cleanliness score 8.5 out of 10 and is a high score in New York (NY)
    Cleanliness8.5
  • Service score 8.5 out of 10 and is a high score in New York (NY)
    Service8.5
  • Facilities score 7.9 out of 10 and is a high score in New York (NY)
    Facilities7.9
  • Value for money score 7.8 out of 10 and is a high score in New York (NY)
    Value for money7.8
High score for New York (NY)

Rating

9+ Exceptional (126)
8-9 Excellent (79)
7-8 Very Good (94)
6-7 Good (31)
<6 Below Expectation (27)

Review summary

Powered by OpenAI

Located in the heart of the city, this hotel offers easy access to popular attractions. The staff is very friendly and goes above and beyond to ensure guests feel welcome. You'll enjoy a comfortable stay in clean rooms that feature modern amenities and spacious beds.

Few guests reported noise disruptions outside the hotel at night which may affect sleep quality. Wi-Fi connection in rooms can be unreliable and some guests were disappointed with the lack of in-room amenities like air conditioning and refrigerators.

Did you find this review summary helpful?

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Showing 357 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Deborah from Peru
    Family with young children
    bunk
    Stayed 4 nights in January 2025

    “Perfect location, small but good overall”

    Space: We had the bunk bed room and space was tiny, the TV brightness could not be changed so watching TV before bed was a bit blinding. Location: Truly perfect for us. Hotel was in mid town, right by Broadway so we had multiple stores and amenities around. Staff: Staff was incredibly nice and helpful. Cleanliness: One of the cleanest hotels I've ever seen. Issues: Our heater was not working, in the NY winter it can be pretty awful but told he stuff in the front desk and had a technician at our door maybe 5 minutes after that. Ultimately, it could not be fixed, so they had to give us portable heater. There were only 3 sets of outlets in the room, the light of the room itself was not enough to iluminate room properly, so we had to unplug the other lamps to charge our electronics which was a bit of a pain. Last but not least, when I gave my credit card, they said I would not be charged anything, just deposit. When I checked out they did not mention any balance or payment. Good thing I had already checked the Agoda reservation, because they charged the Destination fee each night - I saw this when I got the bill after leaving but no one mentioned it which is not good. Overall its a good hotel but I do think its important to remember, it is an older hotel but it feels very New York which to us was the point.

    Reviewed January 16, 2025

    Hello Thank you for taking the time to review and for staying with us at ACE NY. We hope to have you back again soon with us. Best, David Spillane Director of Rooms & Security

    Responded January 06, 2026
    Ace Hotel New York
  2. 9.6
    Exceptional
    Nada from United States
    Couple
    Medium Queen
    Stayed 1 night in December 2025

    “Awesome NYC option”

    Room size, decor, and in room amenities are amazing. 2 coffee shops and a really nice lobby area with working space. Excellent location! Will be staying here again for sure!

    Reviewed December 18, 2025

    Hello Thank you for taking the time to review and for staying with us at ACE NY. We hope to have you back again soon with us. Best, David Spillane Director of Rooms & Security

    Responded December 20, 2025
    Ace Hotel New York
  3. 7.2
    Very good
    BLAKE from United States
    Solo traveler
    Standard Room, 1 Double Bed (Small)
    Stayed 2 nights in June 2025

    “Cute cheeky hotel”

    The lobby was a great relief from the heat and had great places to sit and wait or get work done at. The room was reasonably clean though some low touch spots really needed dusting (especially those sprinkler heads which could result in delayed or no activation during a fire). Decided not to post the pic but there was some evidence of rodent droppings in the windowsill of the bathroom (though no sightings!) All in all I would stay again

    Reviewed July 03, 2025

    Hello Thank you for taking the time to review and for staying with us at ACE NY. We hope to have you back again soon with us. Best, David Spillane Director of Rooms & Security

    Responded December 10, 2025
    Ace Hotel New York
  4. 7.2
    Very good
    Natalie from United States
    Couple
    Deluxe Room, 1 Queen Bed (Medium Queen)
    Stayed 2 nights in May 2025

    “Weirdly Inhospitable ”

    Just not a very comfortable place to stay. Our room was supposed to have a bathtub but didn’t, the sink was coming off the wall, no counter space in the bathroom at all, random floorboards so loose we were tripping on them, one broken water fountain in the basement, water that ALMOST gets hot but not entirely, staff isn’t rude or nice. Not a place that I’m upset that I stayed at, but I wouldn’t stay again or recommend it to a friend.

    Reviewed May 04, 2025

    Hello Natalie Thank you for taking the time to review and for staying with us at ACE NY. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms & Security

    Responded May 15, 2025
    Ace Hotel New York
  5. 6.8
    Good
    Nana from Taiwan
    Business traveler
    Deluxe Room, 2 Double Beds (Double)
    Stayed 1 night in March 2025

    “high hopes, low standards ”

    It might sound a bit dramatic, but ever since I first saw Ace Hotel in New York 10 years ago as a high school student, I’ve always dreamed of staying there for a night. The exterior had such a vintage and charismatic appeal. A year ago, I had the privilege of staying at Ace Hotel Kyoto, and I absolutely loved it—everything was impeccable, from the service to the facilities and overall quality. Because of that great experience, I decided to stay at Ace Hotel New York this time. First off, I have to say that the staff’s attitude and service weren’t as bad as some Google reviews claimed. On the contrary, they were quite friendly and welcoming. However, the facilities… they’re just way too outdated and really need an upgrade. One thing I truly appreciated was that they kindly allowed me to check in early, which is something not many hotels do. But then, when I returned to my room in the evening and was about to take a shower, I noticed dirty water dripping from the ceiling above the toilet! I had no idea if it was from someone flushing upstairs or something else, but it made using the toilet impossible. Although the staff was very accommodating and immediately arranged a room change for me, the new room had no windows at all—it felt so claustrophobic. Honestly, I would have preferred going back to the room with the dripping ceiling. And then there was the shower situation… The bathroom in this room type (2-bed room) is absolutely not designed for anyone larger than a size M. I’m already slim, and even I felt cramped in there. On top of that, it took a full five minutes for the water to actually get hot. It was the first time I’ve ever taken a shower in a hotel and felt like I was about to catch a cold because the water was just not warm enough. Ace Hotel isn’t the most expensive, but it’s definitely not cheap either—it’s a four-star hotel, after all. But honestly, this stay was quite disappointing. It even made me lose interest in ever booking an Ace Hotel in any other city again.

    Reviewed March 12, 2025

    Hello Thank you for taking the time to review and for staying with us at ACE NY. We hope to have you back again soon with us. Best, David Spillane Director of Rooms & Security

    Responded January 06, 2026
    Ace Hotel New York
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