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Обратно към информацията за хотела

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от 1686 отзива
  • Състояние/Чистота на хотела 8,2
  • Удобства 7,7
  • Местоположение 8,7
  • Комфорт/Стандарт на стаята 8,3
  • Работа на персонала 8,6
  • Съотношение цена-качество 8,5
  • Храна/Хранене 7,6

6,3 Charles E.
Australia
01 май 2014
Overrated
Only staying one night
We booked in based on the reviews but found ourselves on the 9th floor with a lift to the 8th and no baggage assistance and having to wait till 3pm because of a late checkout?. The door was off the shower and was left leaning against the wall, the tap handle for the shower was on the floor of the shower. When mentioned to the staff the reply was "will fix tomorrow". If this was a "delux" room I would hate to see the standard offering.

8,3 Hazel W.
Singapore
28 април 2014
Good stay
Helpful staff, Good breakfast, Good room
I stayed with my parents at the hotel. After staying for 1 night, we checked out to go to Halong bay. Upon our return, we checked in to this same hotel. They gave us another room located at higher floor as the previous stay was slightly unpleasant. This new room is very clean and nice. Only other problem was they keep forgetting to provide us with 3 sets of toiletries. Overall the stay was great due to the friendliness of the frontline staffs.

8 Hazel W.
Singapore
28 април 2014
Relatively good
Good service, good breakfast, Good room
I stayed with my parents at the hotel. After staying for 1 night, we checked out to go to Halong bay. Upon our return, we checked in to this same hotel. They gave us another room located at higher floor as the previous stay was slightly unpleasant. This new room is very clean and nice. Only other problem was they keep forgetting to provide us with 3 sets of toiletries. Overall the stay was great due to the friendliness of the frontline staffs.

7,3 Huan V.
United States of America
21 април 2014
good location cheap and helpful staff
location, price and helpful staff
the only negative thing during my stay was my ac was out when we got back from Ha Long. all rooms sold out and they could not fix the ac. very difficult to sleep or rest when the room was hot, got sick the next day. got a new ac working room on the next day but still lost my most valuable rest during my trip. i had a trip to Chua Huong but was sick because lacking of sleep a night before. i hope ac (air conditioner) problem does not happen often here at this hotel.

8,3 Fortunato,Jr G.
Philippines
29 април 2014
Centrally located,friendly staff
Nice,big room;pleasant staff,fast internet
Pleasant stay,very attentive,friendly staff.nice breakfast.I love the fast wifi.

7 Tony B.
United Kingdom
27 май 2014
love hanoi
central location, close to restaurants
average

9 robert L.
Austria
21 април 2014
a comfortable experience
the staff the location the advise
it was good the staff did more than was expected not a problem with language plenty of advise to be carefull they have a travel desk if needed

9,3 Charles B.
United States of America
12 май 2014
great staff..
staff, location, nice clean rooms
I was unable to stay at the hotel due to remodeling but they moved me to a nearby sister hotel that was great as well and was only a block away. the staff at both hotels were outstanding and the room I had was great nice clean and quiet. I will be staying again at either hotel

9,7 Douglas B.
Australia
27 април 2014
Exceeding our expectation
Room, food, internet, coffee and especially staff
Thaison Palace is what makes the hotel so fantastic. They are helpful but not intrusive, informed but not arrogant and all in all nothing is a problem. Its an amazing building in a perfect location of Hanoi Old- Quarter that has been decorated beautifully and is spotless in presentation and cleanliness. A very top 3* hotel that is made all the better by the terrific staff; Good breakfast and very nice decor room. We booked Halong Bay tour, Hanoi city tour and transfer back to the airport through this hotel and they were totally good. Thank you for a beautiful stay.

9,3 oli M.
United Kingdom
19 април 2014
Fabulous hotel
Nice and new hotel
We stayed here for just 1 night and it was fabulous. This hotel offer great service and very friendly staff who willing to go out of their way for helping you. good breakfast and fast Internet as well. Travel desk at lobby was useful with great value. We loved our room so much, it was clean and comfortable. Hopefully coming back soon