Обратно към информацията за хотела

Отличен 8,3
Въз основа на 1723 отзива

Последни коментари от клиенти

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Отличен



от 1723 отзива
  • Състояние/Чистота на хотела 8,2
  • Удобства 7,8
  • Местоположение 8,7
  • Комфорт/Стандарт на стаята 8,3
  • Работа на персонала 8,6
  • Съотношение цена-качество 8,5
  • Храна/Хранене 7,6

Man T. от Сингапур
Самостоятелно пътуващ
Отседнахме една вечер в май 2015 г.
Best of the best
Staff, breakfast and rate
Having a wonderfull time during staying there. The staff are very helpful for directly me to some shopping area, the room rate is very reasonable. Besides, the room was very tidy, clean and comfortable.
Оценявани 24 май 2015

ANG C. от Сингапур
Самостоятелно пътуващ
Отседнахме 2 вечер/и в май 2015 г.
Value For Money and Friendly Staffs
The staffs were friendly and I love the breakfast! There's many cafe and restaurants located near the hotel.
Great! I would come back here again during my next Visit to Hanoi. ^^
Оценявани 22 май 2015

luis Y. от САЩ
Самостоятелно пътуващ
Отседнахме една вечер в май 2015 г.
Exceptional customer service from Paige
the receptionists, location and service.
Excellent overall.
Оценявани 17 май 2015

kelly C. от Австралия
Двойка
Отседнахме 5 вечер/и в май 2015 г.
Out dated
staff were helpful
The room was old and had a damp smell, bed was hard and the shower was in disrepair. The room was clean but the hotel was old and in need of some renovations. However the staff were helpful and friendly and the hotel was in a central location . I would rate this hotel 2 star. If we had paid full price for this I would be rating it a 1 however we received a large discount so it is reasonable to say it was value for money.
Оценявани 15 май 2015

Carolina M. от Филипини
Семейство с големи деца
Отседнахме 2 вечер/и в май 2015 г.
Thaison Hotel - A Refreshing Hotel
Customer Service, Food and the Room
Our experience in Thaison Palace Hotel was so far the best hotel experience we had. Everything from the booking to check-out were excellent! From the time I made a booking with Agoda, Mr. Lee, the hotel's owner had been very prompt in replying to my emails for our airport pick-up, tours and a lot of other questions. I even had to change our tour itinerary the last minute but he has handled it nicely and accurately. The transport that picked us up at the airport was bigger than what I have booked but I was not charged extra. The driver was very polite and helpful. Upon our arrival, a team of 3 staff at the reception made us feel very much welcomed. We were offered with cold welcome drinks. Thaison Hotel is a small hotel so we were not expecting much but when we went inside the room, we were so surprised to see a very nice, well decorated, clean and lighted room. They even have a PC in the room and the wifi, it's very fast! All throughout our stay, they are very quick in attending to our needs. The breakfast also was a total surprise! They have a lot of food in their buffet table and everything is yummy. What delighted us more was when on the second day, one of my daughters was not able to join us (as she got so tired from our Halong Bay tour the previous day), one of the restaurant's staff approached us to check why my other daughter is not with us. When I told her, she is still sleeping, she said we can just take out food for her. That was totally unexpected! On out 3rd day after checking out, we did Hanoi tour and was back at the hotel by 3pm.We planned to have a spa by 4pm and be back at the hotel to wait at the hotel's lobby until 10pm (as our flight is at 1AM). Guess what? They gave us a room to stay for 4 hours for FREE! How can any other hotel beat that? Thaison Hotel has made our Hanoi trip extra special. Thanks a lot! Will definitely be back :)
Оценявани 14 май 2015

Anyamanee C. от Тайланд
Пътуващ по бизнес
Отседнахме 2 вечер/и в май 2015 г.
okay stay
staffs, room size, lobby
Its quite far from the main attraction
Оценявани 13 май 2015

Luis S. от Австралия
Двойка
Отседнахме 4 вечер/и в март 2015 г.
Fantastic hotel in great location
Friendly staff, good location and nice roooms
Fantastic value for money. Extremely clean and comfortable. Staff were wonderful and treated us like old friends. Exceptional friendly service. Nothing was too much trouble. Located very conveniently in old quarter very close to great bars and eating places. Staff can recommend good places to eat. Easy walking distance to Silk Road where great souvenirs and handcrafts can be found in addition to stunning silk products.We stayed in another hotel initially which was very poor so changed to Thaison Palace Hotel. Very glad we finished our stay in Hanoi in such nice surroundings. I highly recommend this hotel to travelers who want great accommodation whilst exploring wonderful Hanoi.
Оценявани 12 май 2015

Lay T. от Сингапур
Семейство с големи деца
Отседнахме 5 вечер/и в декември 2013 г.
A great experience at Hanoi
Very helpful staff, great location and value for money
We have thoroughly enjoyed my stay there
Оценявани 09 май 2015

Lucas K. от САЩ
Двойка
Отседнахме една вечер в май 2015 г.
Exceeded our expectations
The staff upon arrival and throughout our stay were ice edible welcoming, helpful and gracious. The breakfast buffet was plentiful, full of variety and delicious. And the rooms were clean, beds huge!
Our stay was splendid. Can't begin to express how helpful the staff were. They offered advise for further travel, were always gracious and helped book train tickets and future accommodations. The beds were huge, comfortable, and the rooms clean. Breakfast was delightful, flavorful, and bountiful! I highly recommend staying is this 5 star accommodation!
Оценявани 07 май 2015

Rowell M. от Филипини
Самостоятелно пътуващ
Отседнахме една вечер в май 2015 г.
Thaison palace hotel. Thumbs up
Good and friendly staff, clean and nice rooms and good location
It was such a pleasure to stay in Thaison palace in hanoi. Staff are really friendly as acommodating. They really are nice. Rooms are clean and good lication too
Оценявани 04 май 2015